
Customer Service Representative
1 week ago
Job Title: Customer Service Representative
About the Role:We are seeking a highly skilled customer service representative to join our team. As a key member of our support department, you will be responsible for handling inbound and outbound customer calls in Korean, providing high-quality service and ensuring customer satisfaction.
Key Responsibilities:- Handle customer inquiries, complaints, and transaction-related support via voice and non-voice channels.
- Provide accurate and timely resolutions to customer issues while maintaining professionalism.
- Process customer transactions, orders, and requests efficiently.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with internal teams to escalate and resolve complex issues.
To succeed in this role, you must possess the following skills and qualifications:
- Fluent in Korean (spoken & written) – Must be able to communicate clearly and professionally with customers.
- Prior experience in customer service, call center, or BPO is preferred.
- Strong problem-solving skills and ability to handle customer complaints effectively.
- Good typing speed and proficiency in handling email, chat, and CRM tools.
The following qualifications are advantageous but not required:
- Experience in e-commerce, banking, or technical support is a plus.
- Certification in Korean language proficiency (TOPIK or equivalent) is an advantage.
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