
US Healthcare Customer Service Team Lead Position
3 days ago
The role of a customer service team lead involves overseeing the day-to-day operations of a team, ensuring high levels of customer satisfaction and support. Key responsibilities include managing team performance, addressing customer inquiries, facilitating communication between customers and the company, and delivering exceptional customer service through direct interaction and team management duties.
Key Responsibilities:- Manage team performance to achieve customer satisfaction goals.
- Address customer inquiries in a timely and professional manner.
- Facilitate communication between customers and the company.
- Deliver exceptional customer service through direct interaction and team management duties.
- Proficiency in Spanish and English.
- Strong customer service skills.
- Experience in the healthcare sector is an advantage.
This is a hybrid role with both office-based and remote work options. The ideal candidate will possess excellent communication skills, be able to manage multiple priorities, and have a strong passion for delivering exceptional customer service.
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Healthcare Leader Position
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US Healthcare Quality Assurance Lead
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US Healthcare Claims Process Specialist
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Healthcare Customer Experience Advocate
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Customer Service Team Member
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Commercial Team Lead
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