Quality Assurance Specialist
6 days ago
We are seeking a highly skilled and experienced Sr. Quality Analyst - Spanish Process to join our team.
The ideal candidate will be responsible for maintaining expert level knowledge of assigned products and services, completing all required training and certifications, and monitoring customer issue trends, volume spikes, and case inventory.
Key Responsibilities:
- Lead daily team huddle and communicate operational updates.
- Conduct effective coaching and feedback sessions; manage follow-up actions.
- Ensure timely completion of compliance training and phishing exercises for self and team.
- Review and analyze B2B Service Cloud and DOMO reports; share performance metrics weekly.
- Serve as an escalation point for customer cases; manage resolution and documentation.
- Oversee staff scheduling and maintain low attrition rates.
Requirements:
- Proficiency in Microsoft Office and related applications.
- Strong attention to detail and organizational skills.
- Professional demeanor and respect for colleagues and customers.
- Ability to collaborate effectively with internal teams.
- Capable of multitasking and leading in a dynamic, team-oriented environment.
Educational Qualification: Graduate
Location: Nellore, IN
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