Quality Assurance Specialist

7 hours ago

Nellore, Andhra Pradesh, India beBeeQuality Full time ₹ 12,00,000 - ₹ 15,00,000
Job Description

We are seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the highest standards of quality control and management in customer relationship management processes.

You will conduct quality audits, analyze CRM data, and collaborate with cross-functional teams to implement continuous improvement methods. Additionally, you will track and report on key quality metrics and maintain effective communication with stakeholders to ensure customer satisfaction and adherence to quality standards.

  • Monitor and evaluate inbound/outbound sales calls and processes
  • Ensure compliance with quality and sales guidelines
  • Identify training needs and recommend process improvements
  • Provide constructive feedback and coaching to sales agents
  • Prepare daily/weekly/monthly quality reports and audits
  • Collaborate with team leaders and trainers to enhance agent performance
  • Ensure customer satisfaction benchmarks are consistently met
Required Skills and Qualifications
  • Quality Control, Quality Auditing, and Quality Management skills
  • Strong Analytical Skills
  • Excellent Communication skills
  • Experience in CRM systems and processes
  • Attention to detail and problem-solving abilities
  • Bachelor's degree in Business Administration, Quality Management, or a related field
  • Previous experience in a similar role within the real estate or community development industry is a plus
  • Strong knowledge of sales processes, telecalling standards, and customer engagement practices.
  • Proficiency in quality monitoring tools, CRM systems, and MS Office (Excel, PowerPoint, Word).
  • Excellent analytical and reporting skills to track performance trends and prepare quality dashboards.
  • Ability to evaluate calls, identify gaps, and provide actionable feedback.
  • Strong communication and interpersonal skills to collaborate with sales teams and management.

  • Quality Assurance Specialist

    1 day ago

    Nellore, Andhra Pradesh, India beBeeQuality Full time ₹ 20,000 - ₹ 25,000

    Job Role - Quality Assurance SpecialistOur company is seeking a Quality Assurance Specialist to join our team in Bengaluru.This is an onsite position with a competitive salary range.The successful candidate will be responsible for ensuring all products meet established quality standards by inspecting, testing, and monitoring processes at various stages of...

  • Digital Quality Assurance Specialist

    7 days ago

    Nellore, Andhra Pradesh, India beBeeQuality Full time ₹ 12,00,000 - ₹ 15,00,000

    Job Title: Digital Quality Assurance SpecialistWe are seeking a highly skilled and detail-oriented Digital Quality Assurance Specialist to join our team. As a key member of our organization, you will be responsible for ensuring the highest quality of digital products and services.

  • Video Quality Assurance Specialist

    2 days ago

    Nellore, Andhra Pradesh, India beBeeQuality Full time ₹ 15,00,000 - ₹ 20,00,000

    Job Title: Video Quality Assurance Specialist">We are seeking a skilled Video Quality Assurance Specialist to join our team. This role is responsible for ensuring the highest quality of video content, from start to finish.

  • Software Quality Assurance Specialist

    2 days ago

    Nellore, Andhra Pradesh, India beBeeQuality Full time ₹ 40,00,000 - ₹ 60,00,000

    Job Title: Software Quality Assurance SpecialistWe are seeking a skilled and experienced professional to join our team as a Software Quality Assurance Specialist.This is a full-time on-site role that involves executing tests, applying analytical skills, ensuring quality assurance, conducting manual testing, and creating test cases.Test Execution and Manual...

  • Quality Assurance Specialist

    4 hours ago

    Nellore, Andhra Pradesh, India beBeeAssurance Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Quality Assurance SpecialistWe are seeking a skilled Quality Assurance Specialist to support our quality assurance activities for projects involving Adobe Experience Manager and Adobe Workfront Fusion integrations.This role will focus on validating workflow, integrations, and web content delivery to ensure robust, high-quality solutions for end-users. The...

  • Quality Assurance Specialist

    1 week ago

    Nellore, Andhra Pradesh, India beBeeData Full time ₹ 15,00,000 - ₹ 20,00,000

    Ensuring Data IntegrityWe are seeking a detail-oriented professional to fill the role of Quality Assurance Specialist. As a Quality Assurance Specialist, you will play a critical role in guaranteeing the accuracy and reliability of our data.Key Responsibilities:Validate data against established standards and protocols.Develop and maintain strong knowledge of...

  • Quality Assurance Specialist

    1 week ago

    Nellore, Andhra Pradesh, India beBeeQuality Full time ₹ 15,00,000 - ₹ 21,00,000

    We are seeking a dedicated Quality Assurance Specialist to join our team. As a key member of our organization, you will be responsible for managing and executing quality assurance processes.Key Responsibilities:Develop and implement quality control strategies to ensure compliance with industry standards.Conduct regular quality audits and inspections to...

  • Quality Assurance Expert

    4 days ago

    Nellore, Andhra Pradesh, India beBeeCustomer Full time ₹ 45,00,000 - ₹ 80,00,000

    Quality Assurance SpecialistWe are seeking a highly motivated Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our products and services.Key Responsibilities:Monitor, evaluate, and score inbound/outbound calls as per defined quality parameters.Provide constructive feedback...

  • Quality Assurance Specialist

    2 days ago

    Nellore, Andhra Pradesh, India beBeeQuality Full time ₹ 10,00,000 - ₹ 20,00,000

    As a Quality Assurance Specialist, you will play a pivotal role in upholding the highest standards of quality across international voice operations.Key Responsibilities:Develop and implement process improvement initiatives using statistical tools to drive operational excellence.Manage technical architecture and interfaces for seamless connectivity.Maintain...

  • Senior Quality Assurance Specialist

    2 days ago

    Nellore, Andhra Pradesh, India beBeeQuality Full time ₹ 15,00,000 - ₹ 20,20,000

    Job OpportunityWe are seeking a senior quality assurance specialist with extensive experience in quality control and assurance.The ideal candidate will have a proven track record in quality review and assurance, ensuring high-quality deliverables that meet client requirements.Key Responsibilities:Review sample specifications, page proofs, revisions, and...