Software Support Specialist

6 days ago


Mumbai, Maharashtra, India ConnectWise Full time

Job Summary:

The Software Support Specialist I role at ConnectWise is a key position that requires a high level of technical expertise and excellent communication skills. As a member of our support team, you will be responsible for providing top-notch support to our partners, troubleshooting complex issues, and collaborating with cross-functional teams to resolve problems efficiently.

Key Responsibilities:

  • Provide timely and effective support to partners via various communication channels, including email, phone, and remote sessions.
  • Research and analyze complex technical issues to identify root causes and develop effective solutions.
  • Collaborate with internal teams to troubleshoot and resolve issues, ensuring a positive experience for our partners.
  • Develop and maintain knowledge base articles to share best practices and solutions with the team.
  • Act as an escalation point for complex issues, providing guidance and support to junior team members.
  • Contribute to the development of technical documentation and process improvements.

Requirements:

  • Bachelor's degree in a related field or equivalent business experience.
  • 1+ years of relevant experience in a technical support role.
  • Strong technical skills, including knowledge of IT, CRM, and ERP systems.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Ability to adapt to new technologies and processes, with a strong desire to learn and grow.

Working Conditions:

  • Onsite/Hybrid/Remote work arrangement, depending on location.
  • 0-10% travel may be required.


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