Software Support Specialist L1

5 days ago


Mumbai, Maharashtra, India ConnectWise Full time

Job Summary:

The Software Support Specialist I is a key member of our technical support team, responsible for providing top-notch support to our partners. This role requires a strong attention to detail, excellent communication skills, and the ability to work independently.

Key Responsibilities:

  • Provide support to partners via email, phone, chat, cases, and remote sessions
  • Research, analyze, and document findings to resolve partner issues
  • Act as an escalation point for complex issues and provide guidance to junior team members
  • Contribute to written articles for internal and external knowledge base
  • Identify and escalate situations requiring urgent attention to appropriate teams

Requirements:

  • Bachelor's degree in a related field or equivalent business experience
  • 1+ years of relevant experience, preferably in a technical service-oriented position
  • Strong customer service skills, excellent written and verbal communication skills, and a strong desire to help our partners and peers

Working Conditions:

Onsite/Hybrid/depending on location, with 0-10% travel required



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