Software Support Specialist

6 days ago


Mumbai, Maharashtra, India eNix Software Pvt Ltd Full time
Software Support Specialist

We are seeking a highly skilled Software Support Specialist to join our team at eNix Software Pvt Ltd. As a Software Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting software issues, and delivering training to users.

Key Responsibilities:
  • Provide technical support to clients via phone, email, and remote assistance
  • Troubleshoot software issues and resolve technical problems
  • Deliver training to users on software applications and features
  • Develop and maintain user documentation and knowledge base
  • Collaborate with software development team to resolve technical issues
Requirements:
  • Bachelor's degree in Business Management, IT, or related field
  • 1+ year of experience in software support or training
  • Excellent written and verbal communication skills
  • Ability to prioritize and balance multiple tasks
  • Strong organizational skills and attention to detail
What We Offer:
  • Opportunity to work with a dynamic team
  • Professional development and growth opportunities
  • Competitive salary and benefits package


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