Software Support Specialist
6 days ago
Job Summary:
We are seeking a highly skilled Software Support Specialist to join our team at ConnectWise. As a key member of our support team, you will be responsible for providing top-notch support to our partners, ensuring they have a positive experience with our products.
Key Responsibilities:
- Provide exceptional support to partners via email, phone, chat, cases, and remote sessions
- Research, analyze, and document findings to resolve complex issues
- Collaborate with cross-functional teams to troubleshoot and resolve issues
- Contribute to written articles for internal and external knowledge base
- Identify and escalate situations requiring urgent attention to appropriate teams
- Manage a queue of resolving support cases
Requirements:
- Ability to work independently on projects and processes with close supervision
- Broad theoretical knowledge of applicable work area
- Ability to situationally adapt and understand new technology/processes as per partner requirement
- Strong customer service skills
- Excellent written and verbal communication skills
- Strong interpersonal skills and willingness to work alongside multiple cross-functional teams
Working Conditions:
Onsite/Hybrid/ depending on location, with 0-10% travel required.
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