IT Support Specialist

4 weeks ago


Mumbai, Maharashtra, India Axiom Technologies Full time

Axiom Technologies is a leading provider of Managed IT solutions to medium to large-scale enterprises globally. We are seeking a skilled IT Support Specialist to join our team.

The successful candidate will be responsible for:

  • Researching and identifying solutions to software and hardware issues
  • Diagnosing and troubleshooting technical issues, including account setup and network configuration
  • Providing prompt and accurate feedback to customers
  • Referencing internal databases or external resources to provide accurate technical solutions
  • Ensuring all issues are properly logged
  • Prioritizing and managing several open issues at one time

The ideal candidate will have:

  • Excellent customer service and people skills
  • Advanced technical abilities, including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
  • Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

At least two of the following IT qualifications are required:

  • PCLaptop OEM Maintenance Certification
  • CompTIA A+ Certification
  • Microsoft Certified IT Professional (MCITP) certification in the desktop area
  • Microsoft Office Specialist (MOS) Certification

3-4 years of relevant experience in a similar role is preferred.



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