IT Support Specialist
4 weeks ago
Axiom Technologies is a leading provider of Managed IT solutions to medium to large-scale enterprises globally. We are seeking a skilled IT Support Specialist to join our team.
The successful candidate will be responsible for:
- Researching and identifying solutions to software and hardware issues
- Diagnosing and troubleshooting technical issues, including account setup and network configuration
- Providing prompt and accurate feedback to customers
- Referencing internal databases or external resources to provide accurate technical solutions
- Ensuring all issues are properly logged
- Prioritizing and managing several open issues at one time
The ideal candidate will have:
- Excellent customer service and people skills
- Advanced technical abilities, including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
- Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
At least two of the following IT qualifications are required:
- PCLaptop OEM Maintenance Certification
- CompTIA A+ Certification
- Microsoft Certified IT Professional (MCITP) certification in the desktop area
- Microsoft Office Specialist (MOS) Certification
3-4 years of relevant experience in a similar role is preferred.
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