Software Support Specialist I
4 days ago
Job Summary:
The Software Support Specialist I is a key member of our technical support team, responsible for providing top-notch assistance to our partners in resolving product issues and answering questions. This role requires strong analytical and communication skills, as well as the ability to work effectively in a team environment.
Key Responsibilities:
- Provide support to partners via email, phone, chat, cases, and remote sessions.
- Research and analyze issues to identify root causes and develop effective solutions.
- Collaborate with cross-functional teams to troubleshoot and resolve complex issues.
- Document findings and results in a clear and concise manner.
- Act as an escalation point for complex issues and provide guidance to junior team members.
- Contribute to written articles for internal and external knowledge base.
Requirements:
- Bachelor's degree in a related field or equivalent business experience.
- 1+ years of relevant experience in a technical service-oriented position.
- Strong customer service skills and ability to work independently.
- Excellent written and verbal communication skills.
- Ability to adapt to new technology and processes as required.
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