Software Support Specialist I

4 days ago


Mumbai, Maharashtra, India ConnectWise Full time

Job Summary:

The Software Support Specialist I is a key member of our technical support team, responsible for providing top-notch assistance to our partners in resolving product issues and answering questions. This role requires strong analytical and communication skills, as well as the ability to work effectively in a team environment.

Key Responsibilities:

  • Provide support to partners via email, phone, chat, cases, and remote sessions.
  • Research and analyze issues to identify root causes and develop effective solutions.
  • Collaborate with cross-functional teams to troubleshoot and resolve complex issues.
  • Document findings and results in a clear and concise manner.
  • Act as an escalation point for complex issues and provide guidance to junior team members.
  • Contribute to written articles for internal and external knowledge base.

Requirements:

  • Bachelor's degree in a related field or equivalent business experience.
  • 1+ years of relevant experience in a technical service-oriented position.
  • Strong customer service skills and ability to work independently.
  • Excellent written and verbal communication skills.
  • Ability to adapt to new technology and processes as required.


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