Support Specialist

6 days ago


Mumbai, Maharashtra, India Infojini Inc Full time
Job Title: L1 Support Engineer

We are seeking a highly skilled and motivated L1 Support Engineer to join our team at Infojini Inc. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our customers.

Key Responsibilities:

  • Provide timely and effective technical support to customers via phone, email, or chat.
  • Troubleshoot and resolve technical issues related to Dynatrace, Grafna, ELK, and other monitoring tools.
  • Collaborate with cross-functional teams to identify and resolve complex technical issues.
  • Develop and maintain knowledge of our products and services to provide accurate and informative support.
  • Meet or exceed performance metrics and quality standards.

Requirements:

  • 2+ years of experience in a technical support role.
  • Strong understanding of Linux, MySQL, MSSQL, ELK, and MongoDB.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and talented individual who is passionate about delivering exceptional customer service, please submit your application.



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