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Technical Support Specialist
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Experience as a Support Engineer means having strong problem-solving skills, being familiar with Microsoft 365 and SharePoint integration with Teams. You will analyze and interpret data captures and trace logs to resolve customer issues in production environments.
">Key Responsibilities:
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- Familiarity with network capture and analysis tools like Fiddler and Developer tools (Browser).">
- Ability to diagnose and troubleshoot system issues along with isolation of the issue.">
- Collaboration within and across teams leveraging troubleshooting tools and practices.">
- Engaging with Engineering/Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving improvements.">
- Supporting M365 suite of products and troubleshooting web and desktop apps.">
- Updating the ticketing system to track, monitor, and resolve issues.">
- Managing multiple open issues ensuring their successful completion.">
- Documenting technical knowledge in FAQs and troubleshooting guides.">
Required Qualifications:
">- ">
- Proven experience in similar roles with excellent problem-solving, debugging and troubleshooting skills.">
- Good knowledge on Education tenant apps such as assignments, class notebooks and School data sync.">
- Excellent communication and customer service abilities.">
- Familiarity with helpdesk ticketing systems and escalation procedures.">
As a Support Engineer, you will work closely with our engineering team to ensure seamless DevOps, ML Ops, AI Ops, and Sec Ops implementation.
