Technical Support Specialist
1 day ago
We are currently looking for a Technical Support Specialist to join our team. To be successful in this role, applicants must hold a graduate degree in any discipline.
About the Role- This is an excellent opportunity for a motivated individual who can provide first-line technical support to end-users in a courteous and professional manner.
- Log all user service tickets in ITSM systems with complete and accurate information.
- Troubleshoot and resolve IT-related incidents and service requests.
- Manage customer inquiries and ensure timely resolution.
- Perform scheduled reporting (daily/weekly/monthly).
- Submit knowledge base article updates for new and existing issues.
- Own and drive user issues to resolution.
- Excellent communication skills – both verbal and written.
- Strong problem-solving and analytical abilities.
- Ability to manage multiple tasks and prioritize effectively.
- Customer-focused mindset with a commitment to service excellence.
- Familiarity with ITSM tools and ticketing systems (preferred but not mandatory).
Mphasis applies next-generation technology to help enterprises transform businesses globally. Our Front2Back Transformation approach leverages cloud and cognitive technologies to deliver hyper-personalized digital experiences. We help clients shrink the core through digital transformation, enabling agility and innovation.
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