Lead Technical Customer Support Specialist

19 hours ago


Shimoga, Karnataka, India beBeeCustomerSupport Full time ₹ 1,00,00,000 - ₹ 2,00,00,000

Key Responsibilities:

We are seeking a highly skilled Technical Support Lead to join our team. This role will involve providing exceptional customer support, resolving complex technical issues, and leading a team of support specialists.

The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a strong analytical mind. They will also have intermediate to advanced proficiency in Excel, experience working with large data sets, and knowledge of technical systems, APIs, and SQL.

A strong understanding of customer operations, SaaS technical support, and project management principles is essential. The candidate should also be familiar with support ticketing systems and have experience working with reporting and project configuration.

The successful candidate will have 5-7 years of experience in a similar role, a passion for improving customer support processes, and a commitment to accuracy, quality, and data security. If you are a motivated and proactive individual with excellent written and verbal communication skills, please apply for this exciting opportunity.



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