
Global Technical Support Professional
1 week ago
We are seeking a skilled and multilingual Technical Support Specialist to provide exceptional technical support to users worldwide. The ideal candidate will possess fluency in Portuguese, Spanish, and English, along with experience in international voice processes or technical support.
Key Responsibilities:- Deliver high-quality multilingual customer support via phone, chat, and email
- Troubleshoot mobile device and connectivity issues efficiently
- Accurately log and manage service tickets in a timely manner
- Collaborate with telecom providers and internal teams to resolve service-related issues effectively
- Ensure adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
- Act as a liaison between end-users and technical teams for complex queries
- 2–6 years of experience in international voice process / technical support
- Excellent communication skills in Portuguese, Spanish & English
- Ability to work in a 24/7 rotational shift environment (including night shifts)
- Strong troubleshooting and problem-solving skills
- Experience with mobile technologies and ticketing tools is a plus
- Self-starter with a collaborative mindset and attention to detail
As a Technical Support Specialist, you will have the opportunity to develop your skills and expertise while working in a dynamic and fast-paced environment. You will be part of a team that values collaboration, innovation, and customer satisfaction.
What We Offer:- A competitive compensation package
- Ongoing training and development opportunities
- A supportive and inclusive work environment
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