Highly Skilled Technical Support Professional

7 hours ago

Shimoga, Karnataka, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 15,00,000

Job Title: Technical Support Specialist

We are seeking a highly skilled technical support professional to provide remote assistance and problem resolution for software systems.

Position Overview:

  • Provide technical assistance and resolve complex system issues.
  • Diagnose, troubleshoot, repair, and debug computer systems and software.
  • Respond to situations where end users have failed to isolate or resolve problems in malfunctioning equipment or software.

Key Responsibilities:

  • Deliver exceptional customer service and teamwork skills.
  • Gain knowledge of customers' technical and business environment.
  • Document and verify reported problems.
  • Troubleshoot and resolve issues utilizing all available tools, resources, and documentation.
  • Engage additional resources when necessary.
  • Communicate effectively with management, peers, and account teams in support of customers.
  • Maintain working knowledge of key software products and strategies.

Ideal Experience:

  • Understanding of PCs, Networks, OS platforms, Cloud environments, databases, telephony, software applications.
  • Able to learn complex software tools quickly.
  • Strong customer service and teamwork skills.
  • Able to use professional concepts and company policies to solve routine problems.
  • Able to develop resolutions to problems of limited scope and follow standard practices and procedures.
  • Able to pass a background check may also be required.
  • Physical requirements include sitting for long periods of time.

Qualifications:

  • 2+ years relevant work experience supporting customers in a technical environment OR commensurate college-level coursework, or a combination of both.
  • Limited travel, after-hours, or on-call work may be required.
  • Flexibility to work early AM or late US hours, including weekends.
  • Technical Certifications and second or third languages a plus but not required.

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