Highly Skilled Technical Support Professional Wanted
1 day ago
We are seeking a Technical Support Specialist to provide expert technical assistance to clients via phone, email, or chat. The ideal candidate will troubleshoot and resolve complex technical issues related to software applications, hardware devices, and network connectivity.
As a Technical Support Specialist, you will be responsible for maintaining accurate records of customer interactions using CRM software and meeting performance targets for quality metrics such as first-call resolution rate, average handling time, and customer satisfaction.
Required Skills and Qualifications- 2-5 years of experience in BPO/Call Centre environment with a focus on international voice processes (blended) for technical support.
- Bachelor's degree in Any Technical Specialization (BCA/B.Tech/B.E.).
- Strong communication skills with excellent verbal and written English proficiency.
- Ability to work rotational shifts including night shifts.
Cabs facility both side for hiring zone areas.
Rotational Shift including night shift.
18 months of Surety Bond.
OthersThe ideal candidate will have strong analytical and problem-solving skills, with the ability to work independently and as part of a team. If you are a detail-oriented and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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