IT Support Professional

16 hours ago

Shimoga, Karnataka, India beBeeService Full time ₹ 60,00,000 - ₹ 85,00,000
Senior IT Support Specialist

We are seeking a skilled and experienced Senior IT Support Specialist to join our team. As a technical resource, you will play a pivotal role in delivering high-quality, end-to-end IT support to our global user base.

This is a senior-level position that requires deep technical knowledge, sound judgment, and a passion for service. You will be responsible for troubleshooting and resolving complex technical issues, as well as mentoring and supporting junior agents.

  • Serve as a senior point of contact for IT support requests via phone, email, and chat.
  • Troubleshoot and resolve technical issues involving hardware, software, networking, and enterprise applications.
  • Own and drive resolution for high-impact and escalated issues.
  • Mentor and support junior agents by sharing best practices and troubleshooting techniques.

You will have the opportunity to work with a wide range of technologies and systems, including remote support tools and collaboration platforms. Your strong communication skills and ability to adapt to different technical literacy levels will be valuable assets in this role.

In addition to your technical expertise, you will also be responsible for identifying and recommending improvements in tools, processes, and workflows to increase efficiency and service reliability.

We offer a dynamic and fast-paced work environment where you can grow and develop your skills. If you are a motivated and results-driven individual who is passionate about IT support, we encourage you to apply for this exciting opportunity.

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