Support Professional – Virtual Desktops

1 week ago

Shimoga, Karnataka, India beBeeSupport Full time US$ 65,000 - US$ 85,000

**Horizon VDI Support Specialist Job Description**

This role is responsible for providing level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents.

The ideal candidate will work closely with infrastructure, security, and application teams to ensure optimal performance, usability, and security of client's virtual desktop environment.

**Key Responsibilities:**

  • Provide technical assistance to end-users regarding Horizon VDI
  • Resolving hardware and software related issues in a timely manner
  • Maintain and update golden images for various user groups, including application packaging, patching, and configuration
  • Collaborate with the Infrastructure team on escalations related to networking, storage, or host-level issues

**Required Skills and Qualifications:

To be successful in this role, candidates should possess:

  • Associate or Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2+ years in IT support roles with at least 1 year supporting VDI environments
  • Experience supporting VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent

**Benefits:**

This role offers the opportunity to work with a cutting-edge technology and collaborate with a talented team of professionals.

**Others:**

Candidates must be able to document standard operating procedures, troubleshooting steps, and FAQs for internal knowledgebase.

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