Expert Technical Support Specialist

3 days ago


Shimoga, Karnataka, India beBeeTechnical Full time ₹ 50,00,000 - ₹ 85,00,000

Job Opportunity

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We are seeking a highly skilled Technical Support Specialist to provide expert technical assistance to our channel partners and end users in India.

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Your primary tasks will be to support, train and develop our users and partners. Technical support will be handled through email, telephone or on site at our users' premises. You will be travelling approximately 90 days a year.

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  • Key Responsibilities:
  • Provide technical support to channel partners;
  • Offer robotic application support and consultations to channel partners and sales team;
  • Develop/translate technical training curriculums and conduct technical training courses for channel partners and technical workshops for end users;
  • Enhance partners and users' technical knowledge and competencies in Dobot robots and applications;
  • Prepare/translate technical documentation;
  • Participate in customer visits;
  • Attend trade shows and seminars;
  • Develop applications for trade shows and seminars.
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Requirements

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  • Bachelor degree or higher in an Engineering related subject;
  • Minimum three years' experience in robotics or automation industry;
  • Experience in designing and integrating robotic applications;
  • Experience in conducting seminars and trainings;
  • Excellent troubleshooting and diagnosing skills;
  • Excellent computer and interpersonal skills;
  • Proficiency in a high-level programming language such as C++/Java/Python/Lua (a plus).
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