Support Technical Expert

5 days ago

Shimoga, Karnataka, India beBeedesktop Full time  60,000 -  1,00,000

We are seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing high-quality technical support to our users.

  • Our ideal candidate will have strong troubleshooting skills and be able to resolve issues with desktops, laptops, printers, and peripherals in a timely manner.
  • You will also be responsible for installing, configuring, and upgrading end-user hardware and software as per our IT policies.
  • Additionally, you will manage user accounts, access rights, and group policies in Active Directory, ensuring seamless integration and secure access to company resources.
  • Your expertise in LAN, Wi-Fi, VPN, and IP telephony will enable you to troubleshoot connectivity issues efficiently.
  • You will coordinate with vendors to repair or replace hardware as needed.
  • Accurate logging of incidents and service requests in our ITSM tool is crucial, and you will follow through to resolution.
  • You will assist with onboarding and offboarding activities, including device setup and profile configurations.
  • Lastly, you will participate in IT asset inventory, audits, and compliance reporting, maintaining documentation and FAQs for common issues.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 3+ years of experience in desktop support, with a focus on troubleshooting and resolving complex technical issues.
  • Strong knowledge of Windows operating systems, MS Office, and other productivity software.
  • Familiarity with Active Directory, Group Policy, and network infrastructure.
  • Excellent communication and problem-solving skills.
What We Offer:
  • A competitive salary and benefits package.
  • Ongoing training and professional development opportunities.
  • A dynamic and supportive work environment.
About Us:

We are a forward-thinking organization committed to delivering exceptional results. Our team is passionate about innovation and collaboration, and we're looking for like-minded individuals to join us on this journey.

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