Enterprise Technical Support Specialist

1 week ago

Shimoga, Karnataka, India beBeeTechnical Full time ₹ 1,20,00,000 - ₹ 1,50,00,000

As a highly skilled and proactive technical expert, you will play a critical role in the success of our global support team.

About the Role

This position involves monitoring, incident response, and issue resolution of enterprise-grade systems including IBM Sterling B2B, UiPath RPA bots, and various cloud-native database platforms (AWS RDS, Aurora PostgreSQL, DynamoDB, GCP BigQuery, etc.).

The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work effectively during off-hours and in a rotational shift model.

Key Responsibilities

We are looking for someone who can:

  • Monitor and manage support tickets via JIRA and email.
  • Troubleshoot and resolve issues across multiple technologies.
System Monitoring & Maintenance

You will be responsible for:

  • Performing regular health checks and performance monitoring of applications, integrations, and databases.
  • Assisting with deployment validations, patch installations, and performance tuning as needed.
  • Proactively escalating critical issues per escalation protocols.
Shift & Availability

Support coverage is required 4 days a week in rotational shifts, including off-hours and weekends as needed.

Documentation & Knowledge Sharing

You will maintain:

  • Accurate and up-to-date incident logs.
  • Knowledge base articles, SOPs, and troubleshooting documentation.
Compliance & Security

Ensure all activities comply with organizational and customer security standards and follow access and onboarding policies based on client environment guidelines.

Required Qualifications

The successful candidate will have:

  • IBM Sterling B2B: In-depth experience in supporting and troubleshooting B2B integrations and translation flows.
  • UiPath (RPA): Strong hands-on knowledge of bot monitoring, error handling, and RPA job management.
  • Cloud & Databases:
  • Solid experience with AWS RDS, Aurora PostgreSQL, SQL Server, DynamoDB.
  • Exposure to MySQL and GCP BigQuery is a strong plus.
  • Incident Management: Proven track record of working under pressure and adhering to strict SLAs.
  • Tools & Platforms: Experience with JIRA, ticketing systems, and monitoring tools.
Preferred Experience

Candidates with 5–10 years of experience in production application support roles, experience in multi-technology environments, and familiarity with cloud-native monitoring and alerting tools are preferred.

What We Offer

Opportunities include exposure to cutting-edge cloud and automation technologies, working with global teams and enterprise clients, rotational flexibility and work-life balance initiatives, and a supportive environment for continuous learning and upskilling.

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