Enterprise Software Support Specialist

1 week ago

Shimoga, Karnataka, India beBeeSupport Full time ₹ 15,00,000 - ₹ 20,00,000
Technical Support Professional

As a Level 2 Technical Support Professional, you will provide technical expertise and exceptional support for Microsoft 365 applications. You will collaborate closely with Level 1/1.5 support teams, escalate complex issues to Level 3 engineers or vendors as needed, and perform Level 2 application support and incident management.

Key Responsibilities:
  • Provide technical expertise and exceptional support for Microsoft 365 applications at a Level 2 skillset.
  • Collaborate closely with Level 1/1.5 support teams.
  • Escalate complex issues to Level 3 engineers or vendors as needed.

You will be supporting a global user community and must be flexible with your work hours. A strong background in troubleshooting enterprise Windows, Mac, and iOS environments is required, as well as proficiency in resolving issues related to crashes, performance, installation, data loss, features, licensing, and deployment of Office applications and their add-ins within enterprise environments.

Required Qualifications:
  • Bachelor's / Master's degree in computer science engineering or technology)
  • Technical certifications would be an added advantage.
Preferred Qualifications/Skills:
  • Strong comprehensive problem-solving skills to identify and solve issues quickly.
  • Ability to work independently as well as part of a virtual, geographically dispersed team bringing a sense of urgency to the tasks at hand.
  • Effectively handle difficult and stressful situations with poise, tact, and patience, while demonstrating a sense of urgency.
  • Strong analytical and troubleshooting skills, detail-oriented, and quality-minded.
  • Exceptional verbal and written communication and presentation skills.

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