Technical Support Specialist
3 weeks ago
Job Title: Technical Support Specialist
Job Description:
We are seeking a proactive and detail-oriented Technical Support Specialist to provide top-notch technical support for our products and services, including Web-Email Hosting, Domain Name Registrations, and more.
Company Overview:
Vertoz (NSEI: VERTOZ) is an AI-powered MadTech and CloudTech Platform offering Digital Advertising, Marketing, and Monetization (MadTech) & Digital Identity, and Cloud Infrastructure (CloudTech) solutions to businesses, digital marketers, advertising agencies, digital publishers, cloud providers, and technology companies.
Key Responsibilities:
- Participate in 24x7 shifts
- Monitor the stability of our products with various internal tools
- Handle technical support for all our solutions, including Web-Email Hosting (cPanel & Plesk Control Panels), Domain Name Registrations, etc.
- Provide prompt support via tickets, live chat, or on-call
- Troubleshoot a variety of technical issues customers are having with their plans and services
- Perform miscellaneous duties as assigned
Requirements:
- Bachelor's degree in BSc IT, Computer Science, or Engineering
- Proven experience in a technical support or customer service role, preferably with experience in web hosting, domain registration, or related fields
- Excellent verbal and written communication skills with a focus on clear and effective interaction with customers
- Strong analytical and problem-solving abilities with the capacity to troubleshoot and resolve issues efficiently
- Collaborative attitude with a willingness to assist colleagues and contribute to a positive team environment
Benefits:
- No dress codes
- Flexible working hours
- 5 days working
- 24 Annual Leaves
- International Presence
- Celebrations
- Team outings
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