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Strategic Banking Relationship Manager

1 month ago

Hyderabad, Telangana, India IDFC FIRST Bank Full time
Job Overview

We are seeking a highly skilled Strategic Banking Relationship Manager to join our team at IDFC FIRST Bank.

Job Summary

The successful candidate will be responsible for deepening customer relationships, driving quality engagements, and increasing mobile banking adoption.

Key Responsibilities:
  • Deepen customer relationships to increase customer relationship value.
  • Drive quality engagements over call with customers by following industry best practices.
  • Increase mobile banking adoption and drive initial login on Optimus app.
  • Build CASA value and acquire new clients while increasing 'Product Holding Per Customer' within mapped portfolio.
  • Cross-sell pre-approved products such as Credit Card and other offers to increase products per customer.
  • Present suitable banking products to customers based on their needs and requirements.
  • Ensure effective on-boarding on Mobile/Net Banking, Bill Pay, SIP, Insurance & Investment solutions, Retail and SME Loans, and relevant banking programs.
  • Meet monthly operating plan to improve scorecard and decile rankings.
  • Coordinate with respective teams for closure of retail assets & trade transactions business generated through client engagement.
  • Provide customer-focused approach for quick resolution of all queries and complaints to achieve NPS benchmarks.
  • Maintain strict adherence to bank policies and compliance.
Requirements:
  • Graduation: Any degree from a recognized university.
  • Experience: 2 to 5 years of relevant experience in Banking or allied Business.
What We Offer

Our bank offers a competitive salary ranging between ₹8.5 lakhs to ₹12 lakhs annually, depending on the candidate's experience and qualifications.