Highly Skilled Relationship Manager
1 day ago
Role Overview
We are seeking an experienced and highly skilled Relationship Manager to join our team at IDFC FIRST Bank.
About the Role:
The ideal candidate will be responsible for deepening customer relationships, driving quality engagements, and increasing mobile banking adoption. They will also be responsible for cross-selling pre-approved products, ensuring customer profiling, and onboarding customers onto various banking programs.
Key Responsibilities:
- Customer Relationships: Responsible for enhancing customer relationships to increase customer relationship value.
- Engagements: Drives quality engagements over call with customers by following industry best practices.
- Mobile Banking Adoption: Increases mobile banking adoption and drives initial login on Optimus app.
- Cross-Selling: Cross-sells pre-approved products such as Credit Card and other offers to increase products per customer.
- Customer Profiling: Ensures all customer profiling for mapped customers and presents suitable banking products as per their need and requirement.
- Onboarding: Ensures effective on-boarding on Mobile/Net Banking, Bill Pay, SIP, Insurance & Investment solutions, Retail and SME Loans and relevant banking programs.
- Operational Plan: Ensures monthly operating plan is met to improve scorecard and decile rankings.
- Query Resolution: Creates a customer-focused approach for quick resolution of all queries and complaints to achieve NPS benchmarks.
- Compliance: Ensures strict adherence to the bank policies and compliance.
Secondary Responsibilities:
- Audit Compliance: Assists audit and ensures compliance to internal and external regulations and guidelines.
- Customer Service: Provides best in-class customer service to all clients to become their primary banker.
Requirements:
The ideal candidate should have 2 to 5 years of relevant experience in Banking or allied Business. A graduation degree from any institution is required.
Estimated Salary: ₹15 lakhs - ₹25 lakhs per annum (dependent on location and experience).
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