Desktop Support Specialist: IT Infrastructure Technician
2 days ago
This role is ideal for a motivated individual with a passion for delivering exceptional technical support in Dubai. As an IT Infrastructure Technician, you will play a crucial part in ensuring the smooth operation of our clients' computer systems.
Key Responsibilities:
- Provide first-level technical assistance for desktops, laptops, printers, and other hardware to guarantee optimal performance.
- Troubleshoot and resolve software and network-related issues promptly, minimizing downtime and ensuring business continuity.
- Install, configure, and maintain operating systems, applications, and hardware to ensure seamless integration and efficiency.
- Develop and implement effective incident management processes to ensure timely response to service requests and incidents.
- Collaborate with higher-level support teams to provide advanced troubleshooting and resolve complex technical issues.
Qualifications and Skills:
- Bachelor's degree in IT, Computer Science, or a related field (desired).
- Up to 2 years of experience in desktop support or IT helpdesk roles, with a proven track record of delivering excellent customer service.
- Basic knowledge of Windows and MacOS operating systems, as well as common software applications (e.g., Microsoft Office Suite).
- Familiarity with networking fundamentals (e.g., TCP/IP, LAN, Wi-Fi) and ability to apply this knowledge effectively.
- Excellent problem-solving, communication, and interpersonal skills to work effectively with colleagues and clients.
What We Offer:
- An estimated salary of $40,000 - $60,000 per annum, commensurate with experience.
- A dynamic and supportive work environment that fosters growth and development.
- The opportunity to work on a variety of projects and contribute to the success of our clients.
- Ongoing training and professional development to enhance your skills and expertise.
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