Desktop Support Specialist: IT Infrastructure Technician

2 days ago


India Shya Workforce Solutions Full time

This role is ideal for a motivated individual with a passion for delivering exceptional technical support in Dubai. As an IT Infrastructure Technician, you will play a crucial part in ensuring the smooth operation of our clients' computer systems.

Key Responsibilities:

  • Provide first-level technical assistance for desktops, laptops, printers, and other hardware to guarantee optimal performance.
  • Troubleshoot and resolve software and network-related issues promptly, minimizing downtime and ensuring business continuity.
  • Install, configure, and maintain operating systems, applications, and hardware to ensure seamless integration and efficiency.
  • Develop and implement effective incident management processes to ensure timely response to service requests and incidents.
  • Collaborate with higher-level support teams to provide advanced troubleshooting and resolve complex technical issues.

Qualifications and Skills:

  • Bachelor's degree in IT, Computer Science, or a related field (desired).
  • Up to 2 years of experience in desktop support or IT helpdesk roles, with a proven track record of delivering excellent customer service.
  • Basic knowledge of Windows and MacOS operating systems, as well as common software applications (e.g., Microsoft Office Suite).
  • Familiarity with networking fundamentals (e.g., TCP/IP, LAN, Wi-Fi) and ability to apply this knowledge effectively.
  • Excellent problem-solving, communication, and interpersonal skills to work effectively with colleagues and clients.

What We Offer:

  • An estimated salary of $40,000 - $60,000 per annum, commensurate with experience.
  • A dynamic and supportive work environment that fosters growth and development.
  • The opportunity to work on a variety of projects and contribute to the success of our clients.
  • Ongoing training and professional development to enhance your skills and expertise.


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