Desktop Support Specialist

2 months ago


india SISL Global Full time

Key Responsibilities:

· Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

· Diagnose and resolve advanced technical issues escalated from the L1 support team.

· Install, configure, and maintain operating systems, software applications, and system updates.

· Perform root cause analysis to identify recurring technical problems and develop solutions.

· Excellent in troubleshooting break/fix issues of windows and mac computers

· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

· Collaborate with IT team members on projects, upgrades, and implementations.

· Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

· Provide remote support and troubleshooting for users working from home or in the field.

· Train and mentor junior support technicians as needed.

· Ensure compliance with IT policies, security protocols, and best practices.

· Perform routine maintenance and inspections to ensure optimal performance of equipment

· Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

· Associate's or bachelor’s degree in information technology, Computer Science, or related

field, or equivalent work experience.

· 2-4 years of experience in a desktop support or similar role.

· Strong knowledge of Windows and Mac operating systems.

· Proficiency with Microsoft Office Suite and other common software applications.

· Experience with Active Directory, group policies, and user account management.

· Familiarity with remote desktop tools and support software.

· Excellent problem-solving and analytical skills.

· Strong communication and interpersonal skills.

· Ability to work independently and as part of a team.

· Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Technician (MCDST) are a plus



  • india SISL Global Full time

    Key Responsibilities:· Provide second-level technical support for desktop/laptop hardware, software, and peripheralissues.· Diagnose and resolve advanced technical issues escalated from the L1 support team.· Install, configure, and maintain operating systems, software applications, and system updates.· Perform root cause analysis to identify recurring...


  • India ITC Infotech Full time

    Job Title: Remote OS Admin (4+ years experience) Job Summary: The Remote Deskside Support Technician is responsible for providing technical assistance and support to end-users, diagnosing, troubleshooting, and resolving hardware and software issues. The role is conducted remotely, primarily using remote desktop tools, phone, or email. The technician...


  • India Flexera Software, Inc. Full time

    Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service....

  • Desktop Support Intern

    2 months ago


    India SkillParkho Full time

    Welcome to SkillParkho – Your Path to a Bright Future! At SkillParkho, we are dedicated to providing equal opportunities for individuals from all educational backgrounds and career paths. Our skill development programs are designed to help you secure meaningful employment, backed by a unique payment plan and guaranteed career success. Join us and take the...

  • Desktop Support Intern

    2 months ago


    India SkillParkho Full time

    Welcome to SkillParkho – Your Path to a Bright Future! At SkillParkho, we are dedicated to providing equal opportunities for individuals from all educational backgrounds and career paths. Our skill development programs are designed to help you secure meaningful employment, backed by a unique payment plan and guaranteed career success. Join us and take the...

  • Desktop Support Intern

    2 months ago


    India SkillParkho Full time

    Welcome to SkillParkho – Your Path to a Bright Future! At SkillParkho, we are dedicated to providing equal opportunities for individuals from all educational backgrounds and career paths. Our skill development programs are designed to help you secure meaningful employment, backed by a unique payment plan and guaranteed career success. Join us and take the...


  • india Vervent Full time

    Summary:Provides “Tier Two” support to end users on a variety of IT-related issues. Identifies, researches, and resolves simple to complex technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem, start-to-finish, to ensure a timely resolution. Duties include...


  • India Vervent Full time

    Summary: Provides “Tier Two” support to end users on a variety of IT-related issues. Identifies, researches, and resolves simple to complex technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem, start-to-finish, to ensure a timely resolution. Duties...


  • India Shya Workforce Solutions Full time

    This role is ideal for a motivated individual with a passion for delivering exceptional technical support in Dubai. As an IT Infrastructure Technician, you will play a crucial part in ensuring the smooth operation of our clients' computer systems.Key Responsibilities:Provide first-level technical assistance for desktops, laptops, printers, and other hardware...


  • india Shya Workforce Solutions Full time

    This role is for Dubai, please apply only if you are interested in relocation to DubaiResponsibilities:Provide first-level technical support for desktops, laptops, printers, and other hardware.Troubleshoot and resolve software and network-related issues.Install, configure, and maintain operating systems, applications, and hardware.Ensure timely response to...


  • India Edgio Full time

    **Job Purpose**: **Essential Functions**: - Desktop Support: _ - Provide technical support and troubleshooting assistance to local office users, resolving hardware and software issues promptly and effectively. - IT System Management: _ - Utilize ServiceNow and Jira ITSM to log, track, and resolve user-reported issues and service requests. - Prioritize and...


  • india Shya Workforce Solutions Full time

    This role is for Dubai, please apply only if you are interested in relocation to Dubai Responsibilities: Provide first-level technical support for desktops, laptops, printers, and other hardware. Troubleshoot and resolve software and network-related issues. Install, configure, and maintain operating systems, applications, and hardware. Ensure timely...


  • india Shya Workforce Solutions Full time

    This role is for Dubai, please apply only if you are interested in relocation to Dubai Responsibilities: Provide first-level technical support for desktops, laptops, printers, and other hardware. Troubleshoot and resolve software and network-related issues. Install, configure, and maintain operating systems, applications, and hardware. Ensure timely...


  • India Marlabs Full time

    **Date**:Oct 9, 2024**Location**:Any Marlabs Office Location, IN**Company**:Marlabs Innovations Pvt Ltd**Description**: - Organization - Job Title - Desktop Support Engineer_Junior - Years of Exp - 2 to 4 Years - Skills - IT Service Desk, ITSM, MIM, Application Technical support L1 - Responsibi **1. Incident management - Work on L1 tasks** **a. Monitor...


  • India Everi Holdings Inc. Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Everi Holdings Inc.Key ResponsibilitiesProvide exceptional technical support to internal teams and external clients, ensuring prompt resolution of IT-related issues.Analyze and troubleshoot complex IT problems, utilizing strong analytical and critical thinking...


  • India ZixiSoft Technologies Full time € 1,80,000 - € 2,00,000

    Job Title: Junior Desktop Support Executive Location: Abids, Hyderabad, Telangana, India Job Type: Full-time, On-site Salary Range: ₹1.8 LPA to ₹2.0 LPA Work Timings: 9:30 AM to 7:30 PM Working Conditions: Work from Office Number of Openings: 5 openings available Job Description: We are seeking a motivated Junior Desktop...


  • India Lotus Interworks Full time

    Position: Technical Support SpecialistLocation: Remote, Flexible ScheduleJob Overview:We are seeking a skilled and detail-oriented Technical Support Specialist to join our dynamic IT support team at Lotus Interworks. As a key member of our technical team, you will be responsible for providing high-quality technical support to our clients, troubleshooting...


  • India Planck Full time

    Desktop Application Developer PositionAbout the JobWe are seeking a skilled Desktop Application Developer to join Planck on a part-time basis.Key Responsibilities:Design, develop, and maintain complex desktop applications using PyQt.Collaborate with the team to define and implement software solutions.Write clean, efficient, and well-documented...


  • India Pearce Services Full time

    Pearce Services Global Pvt Ltd is looking for a forward-thinking organization dedicated to providing innovative solutions and exceptional support to our employees and customers. As an IT Support Specialist, you will be at the heart of ensuring seamless technology operations, solving problems, and supporting our team to drive success. Flexible working in...

  • IT Support Specialist

    2 weeks ago


    India Pearce Services Full time

    Pearce Services Global Pvt Ltd is looking for a forward-thinking organization dedicated to providing innovative solutions and exceptional support to our employees and customers. As an IT Support Specialist, you will be at the heart of ensuring seamless technology operations, solving problems, and supporting our team to drive success. Flexible working in...