Technical Support Specialist
16 hours ago
Position: Technical Support Specialist
Location: Remote, Flexible Schedule
Job Overview:
We are seeking a skilled and detail-oriented Technical Support Specialist to join our dynamic IT support team at Lotus Interworks. As a key member of our technical team, you will be responsible for providing high-quality technical support to our clients, troubleshooting issues related to operating systems (OS), hardware, and software, and collaborating with internal teams to identify and resolve complex technical problems.
About the Job:
Key Responsibilities:
- Troubleshoot and resolve technical issues related to laptop hardware and OS-related problems
- Provide technical support for desktops, laptops, and network connectivity issues
- Diagnose and resolve hardware, software, and network problems related to Windows operating systems
- Assist in resolving technical issues with software installations, updates, and configurations
- Collaborate with developers or other technical teams to resolve complex technical problems
Requirements:
- Bachelor's degree or equivalent experience in Computer Science, Information Technology, or a related field
- At least 3 years of experience in a technical support role
- Strong knowledge of Microsoft Office suite (Word, Excel, PowerPoint)
- Familiarity with website testing and basic WordPress maintenance
- Excellent communication and problem-solving skills
About Our Team:
Our team is passionate about delivering exceptional customer experiences and building long-lasting relationships with our clients. We are looking for a skilled and dedicated individual who shares our vision and values.
What We Offer:
A competitive salary of $60,000 - $80,000 per year, depending on experience, plus benefits and opportunities for professional growth and development. The estimated salary range may vary based on factors such as location, industry standards, and market conditions.
How to Apply:
If you are a motivated and experienced Technical Support Specialist looking for a new challenge, please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you
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