Technical Support Specialist

7 days ago

India DigitalTek Solutions Full time

About DigitalTek Solutions

We are a trusted provider of managed services staffing, staff augmentation, and IT consulting. With over a decade of expertise, we deliver tailored solutions to Fortune 1000 companies across North America.

Our commitment to excellence and deep industry knowledge ensures we meet the evolving needs of our clients with precision and innovation.

Job Title: Technical Support Analyst

Location: Remote Work Opportunity

Job Overview: We seek a skilled and customer-focused technical support specialist to provide assistance to users experiencing technical issues. The ideal candidate will troubleshoot problems, provide solutions, and ensure a positive user experience.

Key Responsibilities:

  • Provide first-level technical support via phone, email, chat, or in person.
  • Troubleshoot and resolve hardware, software, and network issues efficiently.
  • Assist users with setup, installation, and configuration of devices, applications, and systems.
  • Document reported issues, troubleshooting steps, and resolutions in the ticketing system.
  • Escalate complex issues to higher-level support teams or vendors when necessary.
  • Maintain and update technical support documentation and user manuals.
  • Monitor system performance and identify recurring issues to suggest improvements.
  • Educate users on best practices to optimize system performance and minimize issues.
  • Collaborate with IT teams to ensure seamless support and system updates.
  • Stay updated on new technologies, tools, and processes to provide effective support.

Qualifications and Skills:

  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • Proven experience in a technical support or helpdesk role.
  • Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications.
  • Familiarity with troubleshooting hardware components such as laptops, printers, and peripherals.
  • Basic understanding of networking concepts (IP addressing, DNS, VPN, etc.).
  • Proficiency with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
  • Excellent communication and interpersonal skills to explain technical concepts to non-technical users.
  • Strong organizational skills and attention to detail.

Salary Range: $60,000 - $80,000 per year.

Why Choose Us?

  • We foster a collaborative and innovative work environment where you can grow professionally.
  • You will gain hands-on experience working on cutting-edge projects, receive mentorship from industry experts, and be part of a supportive team committed to your success.

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