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Technical Support Specialist
1 month ago
Dyninno Group is a leading company in the industry, known for its innovative solutions and commitment to excellence.
Salary InformationThe estimated salary for this position is $90,000 - $110,000 per annum, depending on experience and qualifications.
Job DescriptionWe are seeking an experienced Technical Support Specialist to join our team. As a key member of our support operations, you will be responsible for providing high-quality technical support to our customers. Your expertise in troubleshooting and resolving issues related to business application workflows will be essential in ensuring our customers receive exceptional service.
Key Responsibilities:- Troubleshooting and Resolution
- Diagnose and resolve issues related to business application workflows, identifying root causes and implementing lasting solutions.
- Analyse logs and troubleshoot issues effectively for end-user perspective.
- Collaboration and Communication
- Work collaboratively with cross-functional teams, including developers and system administrators to resolve issues and implement solutions.
- Provide excellent support experiences through strong verbal and written communication skills.
- Documentation and Quality Assurance
- Create clear and concise documentation of test plans and test cases.
- Collaborate with cross-functional teams to ensure throughout quality of the end-to-end functional process.
- Experience and Education
- 6+ years of experience working with business application support and user issue troubleshooting.
- Strong problem-solving, analytical, and time management skills.
- Technical Skills
- Proficient in analysing large volumes of technical data and working effectively in a fast-paced environment.
- Familiarity with ITSM tools (e.g., ServiceNow, Jira) for ticket management.
We offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
OthersWe are an equal opportunities employer and welcome applications from diverse candidates. Please submit your resume and cover letter to apply for this position.