Sr technical support specialist
3 hours ago
Sr. Technical Support Specialist JOB DESCRIPTION OPENTEXT - THE INFORMATION COMPANY Want to work with 98 of the world’s top 100 global companies and more than 120,000 customers in 180 countries? For more than three decades, Open Text™ has produced innovative online solutions that changed the way organizations conduct their business and the way people gather, store, and use information. We have earned the trust of the world’s top Fortune 500 companies and helped these organizations flourish, lower costs, reduce information governance and security related risks and support their digital transformation. Be part of a winning team that leads the way in Enterprise Information Management. YOUR IMPACT - Sr. Technical Support Specialists are responsible for providing exceptional technical support on Open Text products. As a Senior Technical Support Specialist, you will reproduce, troubleshoot, and resolve customer issues. You’ll identify defects and escalate to Open Text Product Engineering, and test software patches for customers. You will be recognized by your peers as an expert in your chosen product area. This position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking. Our strong team-based environment ensures that our team members support each other to deliver excellent Customer Experience. Assisting customers with complex technical support enquiries via chat, phone, and email. Utilizing exceptional written & verbal communication skills to deliver great Customer Experience. Incident management in adherence to the defined processes. Documenting interactions with internal & external stakeholders using the CRM tool. Collaborating with other teams while adhering to SLO’s and KPI’s. Advanced troubleshooting on escalated cases. Meeting established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys. Collaborating with various stakeholders to act as a trusted customer advocate. WHAT THE ROLE OFFERS - You enjoy learning new technologies and mentoring others. You are passionate about resolving customer issues. The ability to effectively communicate and interact with people. Ability to navigate, and lead, difficult conversations with customers. A key team contributor, promoting a positive team environment and team skill development. WHAT YOU NEED TO SUCCEED - 5+ years’ experience in a L3 technical support environment . Flexible to provide on-call / outside business support hours as, and when, needed. A Science /Technology Engineering or bachelor's degree preferred. Strong analytical and critical thinking skills. Strong verbal and written communication skills. Technical Skills: Hands-on experience troubleshooting Windows/Linux Operating Systems. Strong troubleshooting skills, diagnostic analysis using traces, dumps and other tools, and hypothesis formulation and testing. Database knowledge - SQL, Postgre SQL, Oracle, MS SQL, Mongo DB Active Directory and/or e Directory Network and security protocols like TPC/IP, TLS/SSL, REST API, SOAP and SAML Web servers such as Apache or IIS and application servers like Tomcat and JBoss Familiarity with C/C++, Java, Java Script, Python, PHP
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OpenText | Sr Technical Support Specialist
3 hours ago
india OpenText Full timeSr. Technical Support Specialist JOB DESCRIPTION OPENTEXT - THE INFORMATION COMPANY Want to work with 98 of the world’s top 100 global companies and more than 120,000 customers in 180 countries? For more than three decades, OpenText™ has produced innovative online solutions that changed the way organizations conduct their business and the way people...
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india OpenText Full timeSr. Technical Support SpecialistJOB DESCRIPTIONOPENTEXT - THE INFORMATION COMPANY Want to work with 98 of the world’s top 100 global companies and more than 120,000 customers in 180 countries? For more than three decades, OpenText™ has produced innovative online solutions that changed the way organizations conduct their business and the way people...
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Technical Support Specialist
3 weeks ago
India OpenText Full timeSr. Technical Support Specialist JOB DESCRIPTION OPENTEXT - THE INFORMATION COMPANY Want to work with 98 of the world’s top 100 global companies and more than 120,000 customers in 180 countries? For more than three decades, OpenText™ has produced innovative online solutions that changed the way organizations conduct their business and the way...
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india OpenText Full timeOPENTEXTOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...
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OpenText | Technical Support Specialist | india
4 weeks ago
india OpenText Full timeSr. Technical Support SpecialistJOB DESCRIPTIONOPENTEXT - THE INFORMATION COMPANYWant to work with 98 of the world’s top 100 global companies and more than 120,000 customers in 180 countries? For more than three decades, OpenText™ has produced innovative online solutions that changed the way organizations conduct their business and the way people gather,...
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OpenText | Technical Support Specialist | india
3 weeks ago
india OpenText Full timeSr. Technical Support Specialist JOB DESCRIPTION OPENTEXT - THE INFORMATION COMPANY Want to work with 98 of the world’s top 100 global companies and more than 120,000 customers in 180 countries? For more than three decades, OpenText™ has produced innovative online solutions that changed the way organizations conduct their business and the way people...
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OpenText | Technical Support Specialist | india
3 weeks ago
india OpenText Full timeSr. Technical Support Specialist JOB DESCRIPTION OPENTEXT - THE INFORMATION COMPANY Want to work with 98 of the world’s top 100 global companies and more than 120,000 customers in 180 countries? For more than three decades, OpenText™ has produced innovative online solutions that changed the way organizations conduct their business and the way people...
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india OpenText Full timeSr. Technical Support Specialist(Identity manageme,Access Management,Data security)JOB DESCRIPTIONOPENTEXT - THE INFORMATION COMPANYWant to work with 98 of the world’s top 100 global companies and more than 120,000 customers in 180 countries? For more than three decades, OpenText™ has produced innovative online solutions that changed the way...
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Technical Support Specialist
1 day ago
India Lotus Interworks Full timePosition: Technical Support SpecialistLocation: Remote, Flexible ScheduleJob Overview:We are seeking a skilled and detail-oriented Technical Support Specialist to join our dynamic IT support team at Lotus Interworks. As a key member of our technical team, you will be responsible for providing high-quality technical support to our clients, troubleshooting...
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Technical Support Specialist
3 days ago
India Wipro Full timeAbout the RoleWe are seeking a skilled Technical Support Specialist to join our team at Wipro. As a key member of our support team, you will be responsible for providing exceptional customer service and technical expertise to end-users.
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Technical Support Specialist
2 weeks ago
India Entrar Full timeJob Title: ERP Support Specialist Job Summary: Our company is seeking an experienced ERP Support Specialist to provide technical support and troubleshooting assistance to users of our ERP software. The ideal candidate will possess strong problem-solving skills and have experience in ERP systems, including implementation, configuration, and...
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india OpenText Full timeSr. Technical Support Specialist(Identity manageme,Access Management,Data security) JOB DESCRIPTION OPENTEXT - THE INFORMATION COMPANY Want to work with 98 of the world’s top 100 global companies and more than 120,000 customers in 180 countries? For more than three decades, OpenText™ has produced innovative online solutions that changed the way...
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Technical Support Specialist
6 days ago
India Tata Consultancy Services Full timeWe are seeking a highly skilled Technical Support Specialist to join our team at Tata Consultancy Services.This is a fantastic opportunity for you to leverage your technical expertise and excellent communication skills to provide top-notch support to our clients.The ideal candidate will have a strong background in computer systems, hardware, or software,...
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Technical Support Specialist
2 weeks ago
India Smirmatec Private Limited Full time € 70,000Job Title: Technical Customer Support Specialist Location: Remote (Work from Home) Salary: 70,000 INR (per month) Probation Period: 1-2 months (35,000 INR per month during probation.) Work Hours: 5:30 PM – 3:30 AM IST (Monday to Saturday, Night Shift - US Active Hours) Position Overview: We are seeking a highly skilled and...
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Technical Java Support Specialist
3 weeks ago
India TribolaTech Inc Full timeJob OverviewTribolaTech Inc is seeking a skilled Technical Java Support Specialist to join our team. As a key member of our support team, you will play a critical role in ensuring the smooth operation of our Java-based applications.
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Senior Technical Support Specialist
2 days ago
India OpenText Full timeOPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...
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Technical Support Specialist
1 week ago
India DigitalTek Solutions Full timeAbout DigitalTek SolutionsWe are a trusted provider of managed services staffing, staff augmentation, and IT consulting. With over a decade of expertise, we deliver tailored solutions to Fortune 1000 companies across North America.Our commitment to excellence and deep industry knowledge ensures we meet the evolving needs of our clients with precision and...
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Technical Support Specialist
3 days ago
India Dyninno Group Full timeAbout UsDyninno Group is a leading company in the industry, known for its innovative solutions and commitment to excellence.Salary InformationThe estimated salary for this position is $90,000 - $110,000 per annum, depending on experience and qualifications.Job DescriptionWe are seeking an experienced Technical Support Specialist to join our team. As a key...
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Dynatrace Technical Support Specialist
3 days ago
India Gemini Solutions Pvt Ltd Full timeJob OverviewGemini Solutions Pvt Ltd is a leading provider of innovative technology solutions. We are currently seeking an experienced Dynatrace Technical Support Specialist to join our team.About the RoleThis is a unique opportunity to work with a cutting-edge monitoring and performance management platform. As a Dynatrace Technical Support Specialist, you...
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Technical System Support Specialist
6 days ago
India Fulcrum Digital Inc Full timeAbout Fulcrum Digital Inc.Fulcrum Digital Inc. is a dynamic company that empowers innovation through cutting-edge technology solutions. As we continue to grow and evolve, we seek a skilled Technical System Support Specialist to join our team.Job OverviewWe are seeking an experienced Enterprise Infrastructure Engineer to support the stability and efficiency...
