Shya Workforce Solutions | Desktop Support Specialist

2 days ago


india Shya Workforce Solutions Full time

This role is for Dubai, please apply only if you are interested in relocation to Dubai


Responsibilities:

  • Provide first-level technical support for desktops, laptops, printers, and other hardware.
  • Troubleshoot and resolve software and network-related issues.
  • Install, configure, and maintain operating systems, applications, and hardware.
  • Ensure timely response to service requests and incidents.
  • Assist with the setup and support of audio-visual equipment for meetings and presentations.
  • Document and maintain accurate records of issues and solutions provided.
  • Provide guidance and support to end-users to improve system understanding.
  • Coordinate with higher-level support teams for advanced troubleshooting.
  • Client site visit to inspect and fix the IT issues .


Qualifications and Skills:

  • Bachelor’s degree in IT, Computer Science, or a related field (preferred).
  • Up to 2 years of experience in desktop support or IT helpdesk roles.
  • Basic knowledge of Windows and MacOS operating systems.
  • Familiarity with common software applications (e.g., Microsoft Office Suite).
  • Understanding of networking fundamentals (e.g., TCP/IP, LAN, Wi-Fi).
  • Excellent problem-solving and communication skills.
  • Ability to work effectively under minimal supervision.



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