Desktop Support Technician

6 months ago

India Edgio Full time

**Job Purpose**:
**Essential Functions**:

- Desktop Support: _
- Provide technical support and troubleshooting assistance to local office users, resolving hardware and software issues promptly and effectively.
- IT System Management: _
- Utilize ServiceNow and Jira ITSM to log, track, and resolve user-reported issues and service requests.
- Prioritize and escalate support tickets as necessary to ensure timely resolution and minimize downtime.
- IT Administration: _
- Serve as a point of contact for IT-related inquiries and requests.
- Coordinate global IT teams to escalate and resolve complex issues as needed.
- Project-Focused Initiatives: _
- Participate in project-focused initiatives aimed at improving IT infrastructure, services, and processes.
- Collaborate with cross-functional teams to implement solutions that enhance user experience and optimize IT operations.

**Qualifications**:

- Experience and Education: _
- Bachelor's degree in Information Technology, Computer Science, or related field preferred.
- 3-5 years of experience in desktop support or IT administration roles.
- ServiceNow ITSM
- Experience with enterprise directory support and user account management.
- Project-focused mindset with the ability to manage multiple tasks and priorities effectively.
- Excellent communication and interpersonal skills.
- Strong problem-solving and troubleshooting abilities.
- Knowledge, Skills and Abilities: _

**Inspired People. Extraordinary Results.**

At Edgio we are committed to creating and delivering world-class digital experiences. Our core values act as a compass that ensures we stay on a course that empowers us to create unmatched value for our clients, extraordinary results for our shareholders, and inspire you in the work that you do.

Our values are at the heart of everything we do; they are the foundation of our high performing culture. **Ownership **means we focus on the job that is most required, treating time and resources as precious like it’s your business. With a laser focus on **Performance, **we achieve extraordinary results through work that is planned and managed. We are **Client Obsessed, **we give them our full attention, they pay for it. Our **First Team **is radically committed to collaboration, trust, feedback, accountability and performance. Through **Design, **we create better experiences through simplicity and efficiency.

**Our First Team is important to us. Here are some of the benefits you can expect**:

- Competitive Compensation: Base pay and benefits that are designed to be equitable and market competitive.
- Rewards for Total Performance: Incentive programs that provide exceptional rewards for exceptional performance.
- Generous Employee Referral Bonus Award Program.
- Employee Development Opportunities: Growth and coaching pathways designed to help our First Team reach their full potential.
- Work From Home. Every Day. We have fully embraced a virtual work model enabling you to work where you are personally most productive. A diverse and global workforce.
- This job description is not an all-inclusive summary of duties or responsibilities. Job duties or responsibilities may change with or without advance notice._

  • Desktop Support Specialist

    4 weeks ago

    india SISL Global Full time

    Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify...

  • Desktop Support Specialist

    1 month ago

    india SISL Global Full time

    Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify...

  • Desktop Support Specialist

    1 month ago

    india SISL Global Full time

    Key Responsibilities:· Provide second-level technical support for desktop/laptop hardware, software, and peripheralissues.· Diagnose and resolve advanced technical issues escalated from the L1 support team.· Install, configure, and maintain operating systems, software applications, and system updates.· Perform root cause analysis to identify recurring...

  • Desktop Support Specialist

    1 month ago

    india SISL Global Full time

    Key Responsibilities:· Provide second-level technical support for desktop/laptop hardware, software, and peripheralissues.· Diagnose and resolve advanced technical issues escalated from the L1 support team.· Install, configure, and maintain operating systems, software applications, and system updates.· Perform root cause analysis to identify recurring...

  • Desktop Support Specialist

    17 hours ago

    India ITC Infotech Full time

    Job Title: Remote OS Admin (4+ years experience) Job Summary: The Remote Deskside Support Technician is responsible for providing technical assistance and support to end-users, diagnosing, troubleshooting, and resolving hardware and software issues. The role is conducted remotely, primarily using remote desktop tools, phone, or email. The technician...

  • Desktop Support Technician

    2 months ago

    India Flexera Software, Inc. Full time

    Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service....

  • Desktop Support Intern

    4 weeks ago

    india SkillParkho Full time

    Welcome to SkillParkho – Your Path to a Bright Future! At SkillParkho, we are dedicated to providing equal opportunities for individuals from all educational backgrounds and career paths. Our skill development programs are designed to help you secure meaningful employment, backed by a unique payment plan and guaranteed career success. Join us and take the...

  • Desktop Support Specialist

    4 weeks ago

    India SkillParkho Full time

    Welcome to SkillParkho, where we empower individuals to achieve their career goals. Our skill development programs are designed to provide equal opportunities for individuals from all educational backgrounds and career paths.Role Overview:SkillParkho is seeking a Desktop Support Intern for a full-time remote internship. As an intern, you will provide...

  • Desktop Support Intern

    4 weeks ago

    India SkillParkho Full time

    Welcome to SkillParkho – Your Path to a Bright Future! At SkillParkho, we are dedicated to providing equal opportunities for individuals from all educational backgrounds and career paths. Our skill development programs are designed to help you secure meaningful employment, backed by a unique payment plan and guaranteed career success. Join us and take the...

  • Desktop support intern

    4 weeks ago

    India SkillParkho Full time

    Welcome to Skill Parkho – Your Path to a Bright Future! At Skill Parkho, we are dedicated to providing equal opportunities for individuals from all educational backgrounds and career paths. Our skill development programs are designed to help you secure meaningful employment, backed by a unique payment plan and guaranteed career success. Join us and take...

  • Desktop Support Intern

    1 month ago

    India SkillParkho Full time

    Welcome to SkillParkho – Your Path to a Bright Future! At SkillParkho, we are dedicated to providing equal opportunities for individuals from all educational backgrounds and career paths. Our skill development programs are designed to help you secure meaningful employment, backed by a unique payment plan and guaranteed career success. Join us and take the...

  • Desktop Support Intern

    4 weeks ago

    India SkillParkho Full time

    Welcome to SkillParkho – Your Path to a Bright Future! At SkillParkho, we are dedicated to providing equal opportunities for individuals from all educational backgrounds and career paths. Our skill development programs are designed to help you secure meaningful employment, backed by a unique payment plan and guaranteed career success. Join us and take the...

  • Desktop Support Specialist

    2 weeks ago

    India Vervent Full time

    Summary: Provides “Tier Two” support to end users on a variety of IT-related issues. Identifies, researches, and resolves simple to complex technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem, start-to-finish, to ensure a timely resolution. Duties...

  • Desktop Support Specialist

    2 weeks ago

    india Vervent Full time

    Summary:Provides “Tier Two” support to end users on a variety of IT-related issues. Identifies, researches, and resolves simple to complex technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem, start-to-finish, to ensure a timely resolution. Duties include...

  • Desktop Support Engineer b1

    2 months ago

    India Marlabs Full time

    **Date**:Oct 9, 2024**Location**:Any Marlabs Office Location, IN**Company**:Marlabs Innovations Pvt Ltd**Description**: - Organization - Job Title - Desktop Support Engineer_Junior - Years of Exp - 2 to 4 Years - Skills - IT Service Desk, ITSM, MIM, Application Technical support L1 - Responsibi **1. Incident management - Work on L1 tasks** **a. Monitor...

  • Tata Consultancy Services | EUC

    9 hours ago

    india Tata Consultancy Services Full time

    TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together. What we are looking for Role: EUC -Desktop Engineering Lead Experience Range: 8 – 12 Years Location: chennai Must-Have: Primary Skills: Lead and mentor a team of IT...

  • Information Technology Support Technician

    17 hours ago

    India bid. Full time

    We are seeking an experienced IT Support Technician to join our team. This role involves providing support for technical issues and tasks of medium complexity. As an IT Support Technician , you will be responsible for assisting with both onsite and remote technical support, managing hardware, troubleshooting, and resolving issues to ensure smooth...

  • Technician..

    7 months ago

    India Sarens Full time

    The Technician is responsible for maintaining and repairing the fleet of cranes, rolling material, and lifting equipment, in order to ensure a high standard of maintenance is achieved at all times. The Technician operates from the local repair center/workshop, aiming to prevent and to remedy failures, according to the applicable quality, safety, health and...

  • Desktop Publishing Specialist

    2 weeks ago

    India EduTap Learning Solutions Full time

    About the position We are seeking a skilled Desktop Publishing Specialist to create high-quality, visually appealing documents, reports, and materials using desktop publishing software. The ideal candidate will possess excellent typography, layout, and design skills, with attention to detail and ability to meet deadlines. What your job roles look like ...

  • Desktop Publishing Specialist

    2 weeks ago

    india EduTap Learning Solutions Full time

    About the positionWe are seeking a skilled Desktop Publishing Specialist to create high-quality, visually appealing documents, reports, and materials using desktop publishing software. The ideal candidate will possess excellent typography, layout, and design skills, with attention to detail and ability to meet deadlines.What your job roles look likeUse...