Desktop Support Technician
7 months ago
**Job Purpose**:
**Essential Functions**:
- Desktop Support: _
- Provide technical support and troubleshooting assistance to local office users, resolving hardware and software issues promptly and effectively.
- IT System Management: _
- Utilize ServiceNow and Jira ITSM to log, track, and resolve user-reported issues and service requests.
- Prioritize and escalate support tickets as necessary to ensure timely resolution and minimize downtime.
- IT Administration: _
- Serve as a point of contact for IT-related inquiries and requests.
- Coordinate global IT teams to escalate and resolve complex issues as needed.
- Project-Focused Initiatives: _
- Participate in project-focused initiatives aimed at improving IT infrastructure, services, and processes.
- Collaborate with cross-functional teams to implement solutions that enhance user experience and optimize IT operations.
**Qualifications**:
- Experience and Education: _
- Bachelor's degree in Information Technology, Computer Science, or related field preferred.
- 3-5 years of experience in desktop support or IT administration roles.
- ServiceNow ITSM
- Experience with enterprise directory support and user account management.
- Project-focused mindset with the ability to manage multiple tasks and priorities effectively.
- Excellent communication and interpersonal skills.
- Strong problem-solving and troubleshooting abilities.
- Knowledge, Skills and Abilities: _
**Inspired People. Extraordinary Results.**
At Edgio we are committed to creating and delivering world-class digital experiences. Our core values act as a compass that ensures we stay on a course that empowers us to create unmatched value for our clients, extraordinary results for our shareholders, and inspire you in the work that you do.
Our values are at the heart of everything we do; they are the foundation of our high performing culture. **Ownership **means we focus on the job that is most required, treating time and resources as precious like it’s your business. With a laser focus on **Performance, **we achieve extraordinary results through work that is planned and managed. We are **Client Obsessed, **we give them our full attention, they pay for it. Our **First Team **is radically committed to collaboration, trust, feedback, accountability and performance. Through **Design, **we create better experiences through simplicity and efficiency.
**Our First Team is important to us. Here are some of the benefits you can expect**:
- Competitive Compensation: Base pay and benefits that are designed to be equitable and market competitive.
- Rewards for Total Performance: Incentive programs that provide exceptional rewards for exceptional performance.
- Generous Employee Referral Bonus Award Program.
- Employee Development Opportunities: Growth and coaching pathways designed to help our First Team reach their full potential.
- Work From Home. Every Day. We have fully embraced a virtual work model enabling you to work where you are personally most productive. A diverse and global workforce.
- This job description is not an all-inclusive summary of duties or responsibilities. Job duties or responsibilities may change with or without advance notice._
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