Strategic Operations Manager for Global Services

3 weeks ago


Pune, Maharashtra, India Amdocs Full time
Job Summary

We are seeking a highly skilled Strategic Operations Manager to lead our global services team.

Key Responsibilities
  • Lead and mentor a small team within specific tasks or projects, prioritizing their abilities and focus.
  • Develop and implement processes, key performance indicators (KPIs), and communication strategies within the project.
  • Identify process improvements that enhance operations and set processes to benefit the team, ensuring alignment and mentoring.
  • Provide hands-on analysis support whenever required, guiding teams in problem resolution, technical coaching, mentoring, and knowledge management.
  • Guide teams to resolve technical issues, develop new ideas, and improve processes for bill audits, running maps, and service desk tickets.
  • Assist teams in identifying and analyzing production issues, tracking recurring problems, suggesting permanent fixes, and preventing them.
Requirements
  • 6 years of relevant industry experience.
  • Excellent communication skills and ability to respond quickly to customer queries.
  • Able to understand business needs and manage 24X7 shifts.
  • Good hands-on technical knowledge.
  • Strong domain knowledge in incident handling, production management, and audit processes.
  • Experience working in complex global, matrix organizations across multiple time zones.
  • Ability to work in ambiguous situations, handle pressure, and adapt to flexible work hours.
  • Production-oriented with a sense of urgency and sensitivity to production requirements.
What We Offer
  • A wide scope of activities.
  • Excellent products and solutions.
  • Opportunities for professional development.
Estimated Salary:

$120,000 - $180,000 per annum based on location and experience.



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