Strategic Operations Manager for Global Services
3 weeks ago
We are seeking a highly skilled Strategic Operations Manager to lead our global services team.
Key Responsibilities- Lead and mentor a small team within specific tasks or projects, prioritizing their abilities and focus.
- Develop and implement processes, key performance indicators (KPIs), and communication strategies within the project.
- Identify process improvements that enhance operations and set processes to benefit the team, ensuring alignment and mentoring.
- Provide hands-on analysis support whenever required, guiding teams in problem resolution, technical coaching, mentoring, and knowledge management.
- Guide teams to resolve technical issues, develop new ideas, and improve processes for bill audits, running maps, and service desk tickets.
- Assist teams in identifying and analyzing production issues, tracking recurring problems, suggesting permanent fixes, and preventing them.
- 6 years of relevant industry experience.
- Excellent communication skills and ability to respond quickly to customer queries.
- Able to understand business needs and manage 24X7 shifts.
- Good hands-on technical knowledge.
- Strong domain knowledge in incident handling, production management, and audit processes.
- Experience working in complex global, matrix organizations across multiple time zones.
- Ability to work in ambiguous situations, handle pressure, and adapt to flexible work hours.
- Production-oriented with a sense of urgency and sensitivity to production requirements.
- A wide scope of activities.
- Excellent products and solutions.
- Opportunities for professional development.
$120,000 - $180,000 per annum based on location and experience.
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