WNS Global Services Deputy Manager Role

5 days ago


Pune, Maharashtra, India WNS Global Services Full time

**Job Overview**

We are seeking a skilled and experienced Deputy Manager to join our team at WNS Global Services. The ideal candidate will have a strong background in client engagement, process improvements, and account management.

**Estimated Salary Range:** ₹10-15 lakhs per annum

**Job Description**

In this role, you will be responsible for:

  • Acting as the first point of contact for clients, handling escalations, and managing client expectations
  • Identifying areas for improvement and implementing process changes to increase efficiency
  • Maintaining a supportive and professional relationship with clients, counterparts, and stakeholders

**Required Skills and Qualifications**

To be successful in this role, you will need:

  • A bachelor's degree in Commerce (B.Com) or equivalent
  • C1 Language Certification in French
  • Excellent communication, analytical, and problem-solving skills
  • Experience in collections, cash application, and dispute management

**Benefits**

As a Deputy Manager at WNS Global Services, you can expect a competitive salary, opportunities for growth and development, and a dynamic work environment.

**Others**

We value teamwork, collaboration, and continuous learning. If you are a motivated and results-driven individual looking for a new challenge, we encourage you to apply.



  • Pune, Maharashtra, India WNS Global Services Full time

    Job Title: Customer Support Agent - PuneAbout Us: WNS Global Services is a leading provider of business process management (BPM) and information technology outsourcing (ITO) solutions. Our team of experts works with clients to deliver high-quality services that meet their unique needs.Salary: The estimated annual salary for this position is ₹350,000 -...

  • Billing Analyst

    4 weeks ago


    Pune, Maharashtra, India WNS Global Services Full time

    Billing Analyst Job DescriptionThe Billing Analyst is a key role within WNS Global Services, responsible for ensuring accurate and timely billing in a logistics and freight broking environment.Process and validate customer invoices, ensuring accuracy in billing details.Manage communications with carriers and internal teams to resolve discrepancies.Audit and...


  • Pune, Maharashtra, India WNS Global Services Full time

    Job Title: Customer Service Voice Associate - India - Operations RoleAbout the Role: We are seeking a skilled Customer Service Voice Associate to join our team at WNS Global Services in India. The role involves handling travel-related calls for bookings, reservations, cancellations, baggage, and other similar tasks.Key Responsibilities:Handling customer...

  • Senior Manager

    4 weeks ago


    Pune, Maharashtra, India WNS Global Services Full time

    Job Title: Senior Manager - Accounts ReceivableJob Summary:WNS Global Services is seeking a highly experienced Senior Manager - Accounts Receivable to join our team. The ideal candidate will have a strong background in billing and collections, with excellent leadership and communication skills.Key Responsibilities:Process and validate customer invoices,...


  • Pune, Maharashtra, India WNS Global Services Full time

    Job Role SummaryThe WNS Global Services team is seeking a skilled Financial Services Expert to support our US business hours. This role will involve analyzing and resolving financial operations and transactions, ensuring timely completion of activities and maintaining high accuracy levels. The ideal candidate will possess strong analytical skills, excellent...

  • Operations Manager

    4 weeks ago


    Pune, Maharashtra, India WNS Global Services Full time

    About the Role:As a Group Manager at WNS Global Services, you will be responsible for managing the daily operations and future growth of the process, including strategies and systems that assist team members to work toward achieving the goals of the project. You will oversee the day-to-day workings of your team, provide guidance and support to your team...


  • Pune, Maharashtra, India WNS Global Services Full time

    Job Title: IT Service Desk SpecialistJob Summary: We are seeking a skilled IT Service Desk Specialist to join our team at WNS Global Services. The ideal candidate will have excellent communication skills, a working knowledge of ITIL best practices, and experience in supporting IT issues. Key Responsibilities:Coordinate with resolver groups to ensure that...


  • Pune, Maharashtra, India WNS Global Services Full time

    Job OverviewWe are seeking an experienced Senior Operations Manager to join our team at WNS Global Services. As a key member of our management team, you will be responsible for driving business growth and process improvements.

  • Business Analyst

    4 weeks ago


    Pune, Maharashtra, India WNS Global Services Full time

    About this role:We are seeking a highly skilled Senior Associate to join our team at WNS Global Services. In this role, you will be responsible for managing the order to cash process, ensuring timely and accurate collections, and providing exceptional customer service.Key Responsibilities:Manage and resolve customer disputes in a timely and professional...


  • Pune, Maharashtra, India WNS Global Services Full time

    Mortgage Underwriting Associate RoleAbout the JobAt WNS Global Services, we are seeking a highly skilled Mortgage Underwriting Associate to join our team. As a key member of our underwriting team, you will play a critical role in evaluating and determining the eligibility of loan applications for residential mortgage loans.ResponsibilitiesReview and analyze...


  • Pune, Maharashtra, India WNS Global Services Full time

    At WNS Global Services, we are seeking a highly skilled Customer Service Agent to join our team in Pune. The ideal candidate will be responsible for handling customer queries related to flights, hotels, packages, insurance products, and services across various industries.Key Responsibilities:Provide solutions to customers in a timely and professional...


  • Pune, Maharashtra, India WNS Global Services Full time

    About the Role:We are seeking a highly skilled Technical Support Specialist to join our WNS Global Services team. As a Senior IT Service Desk Analyst - TS, you will be responsible for providing exceptional support to our clients, ensuring timely and efficient resolution of IT issues.Key Responsibilities: Coordinate with resolver groups to ensure that issues...


  • Pune, Maharashtra, India WNS Global Services Full time

    Job Title: Pune Operations Collections SpecialistJob Summary: We are seeking a skilled Pune Operations Collections Specialist to join our team at WNS Global Services. The successful candidate will be responsible for handling tasks allocated independently, ensuring compliance with SLAs and accuracy. Key Responsibilities:Functional knowledge of order to cash...

  • Workday Consultant

    2 days ago


    Pune, Maharashtra, India WNS Global Services Full time

    Job Summary">We are seeking a seasoned Workday Consultant to join our team at WNS Global Services. As a key member of our HR systems team, you will play a vital role in designing and implementing innovative solutions within the Workday platform.About the Role">The ideal candidate will possess a strong understanding of Workday architecture and be capable of...


  • Pune, Maharashtra, India WNS Global Services Full time

    Job Title: Order to Cash SpecialistAbout the Role:We are seeking a skilled Order to Cash Specialist to join our team at WNS Global Services. As an Order to Cash Specialist, you will be responsible for handling tasks allocated in the order to cash process, ensuring compliance with TAT and accuracy. Your key responsibilities will include collections, cash...

  • Financial Analyst

    4 weeks ago


    Pune, Maharashtra, India WNS Global Services Full time

    Job SummaryWe are seeking a highly skilled Senior Associate to join our team at WNS Global Services. As a key member of our finance department, you will play a crucial role in ensuring the success of our clients.Key Responsibilities:Reconcile inter-company accounts and review activities to ensure accuracy and compliance.Manage client expectations and...


  • Pune, Maharashtra, India WNS Global Services Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at WNS Global Services in Pune.Job DescriptionAs a Customer Service Representative, you will be responsible for handling customer queries and providing solutions to customers pertaining to flight, hotel, packages,...


  • Pune, Maharashtra, India WNS Global Services Full time

    Job DescriptionWe are seeking a skilled Senior Financial Collections Specialist to join our team at WNS Global Services. This is an excellent opportunity for a highly motivated and experienced professional to take on a leadership role in our Accounts Receivable department.The ideal candidate will have prior experience in customer interaction and query...


  • Pune, Maharashtra, India WNS Global Services Full time

    About WNS Global ServicesWe are a leading business process management company that helps organizations improve operational efficiency and effectiveness.


  • Pune, Maharashtra, India WNS Global Services Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at WNS Global Services. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries and issues in a timely and professional manner.Key ResponsibilitiesHandle...