Senior IT Operations Manager

4 days ago


Pune, Maharashtra, India Global Payments Asia-Pacific India Private Limited Full time

At Global Payments, we empower millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid, and merchant services.

We are driven by our passion for success and deliver best-in-class payment technology and software solutions. As a key member of our team, you will play a critical role in ensuring the smooth operation of our systems and infrastructure.

About the Role

The Senior IT Operations Manager is responsible for overseeing the day-to-day management of our IT operations, including the maintenance, administration, and support of our systems and infrastructure. This involves providing technical guidance to teams, planning and executing system modifications or upgrades, and ensuring that our systems meet the organization's business needs and regulatory standards.

This role requires strong leadership and communication skills, as well as the ability to work effectively with cross-functional teams to achieve goals. If you have experience in IT operations and a passion for delivering high-quality results, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • Manage the operation, maintenance, and administration of our IT systems and infrastructure to ensure they function reliably and meet business needs.
  • Provide technical guidance to teams on system planning, direction, and monitoring.
  • Plan and recommend system modifications or upgrades to increase capacity and performance.
  • Evaluate vendor proposals for hardware purchases and prepare operational cost estimates.
  • Supervise team members skilled tasks and coordinate activities to meet divisional and company goals.
  • Participate in 24/7 on-call support and ensure all environments, platforms, and procedures are maintained and supported.
  • Act as subject matter expert in internal and external audit activities and manage remediation activities.
  • Monitor system performance and capacity, analyzing metrics and reports to identify areas for improvement.
  • Develop and implement controls, standards, and procedures to ensure infrastructure components meet ongoing business requirements.
  • Build and maintain relationships with vendors and suppliers to improve support and reduce issues.
Requirements

To be successful in this role, you will need:

  • Bachelor's degree in a related field or relevant experience in lieu of a degree.
  • At least 6 years of professional experience in IT operations, with supervisory experience preferred.
  • Strong leadership and communication skills, with the ability to work effectively with cross-functional teams.
  • Excellent problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
What We Offer

As a Senior IT Operations Manager at Global Payments, you can expect a competitive salary of $120,000 per year, depending on location and experience. Our comprehensive benefits package includes health insurance, retirement savings, and paid time off. We also offer opportunities for career growth and professional development, as well as a dynamic and supportive work environment.



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