Technical Desktop Support Specialist

2 days ago

Madurai, Tamil Nadu, India beBeeSupport Full time ₹ 2,16,000 - ₹ 25,20,000

We are seeking an experienced Desktop Support Professional to provide first-level technical assistance for desktops, laptops, and peripherals. The ideal candidate will have a strong background in Microsoft Outlook troubleshooting and be proficient in Windows OS configuration and installation.

Key Responsibilities:
  • Provide timely technical support for desktops, laptops, and peripherals
  • Troubleshoot and resolve issues related to Microsoft Outlook, including email configuration, sync issues, PST management, etc.
  • Install, configure, and maintain Windows OS and basic software applications
  • Use ticketing tools to log, track, and close IT support tickets as per service level agreements
  • Perform system upgrades, patches, and hardware/software installations
  • Coordinate with other IT teams for escalations or network-related issues
  • Maintain asset records and ensure proper documentation of support tasks
  • Provide remote or onsite support to end-users across departments
Required Skills and Qualifications:
  • Strong hands-on experience with Outlook troubleshooting
  • Proficiency in Windows OS configuration & installation
  • Working knowledge of ticketing tools like ServiceNow, Remedy, or similar
  • Basic understanding of hardware and network troubleshooting
  • Good communication and interpersonal skills
  • Ability to handle and prioritize multiple tasks
Eligibility Criteria:
  • Graduation in any stream (B.A., B.Sc., B.Com., B.Tech, etc.)
  • Minimum 1.5 years of relevant desktop support experience
  • Immediate or short notice joiners preferred

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