Abudhabi Desktop Technical Specialist

12 hours ago

Madurai, Tamil Nadu, India beBeeFieldSupport Full time US$ 10,00,000 - US$ 12,00,000

As a Field Support Engineer, you will play a vital role in ensuring the smooth operation of our desktops, laptops, printers, and peripherals.

  • You will provide on-site and remote support to troubleshoot operating system and application-related issues (Windows, MS Office, email, etc.).
  • Install, configure, and upgrade end-user hardware and software as per IT policies.
  • Manage user accounts, access rights, and group policies in Active Directory.
  • Support connectivity issues including LAN, Wi-Fi, VPN, and IP telephony.
  • Coordinate with vendors for hardware repairs or replacements.
  • Log incidents and service requests accurately in the ITSM tool and follow through to resolution.
  • Assist with onboarding/offboarding activities (device setup, profile configurations).
  • Maintain documentation, FAQs, and user guides for common issues.
About You:
  • You have strong technical skills and experience in troubleshooting and resolving complex technical issues.
  • You are proficient in Windows and MS Office applications.
  • You have excellent communication and interpersonal skills.
  • You are able to work independently and as part of a team.
About Us:

We offer a competitive salary and benefits package, opportunities for career growth and development, and a dynamic work environment.

We are an equal opportunities employer and welcome applications from all qualified candidates.

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