IT Support Specialist

2 hours ago

Madurai, Tamil Nadu, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

Job Overview:

As a Technical Support Specialist, you will play a pivotal role in delivering exceptional IT services. Your primary responsibility will be to provide hands-on assistance and resolve technical issues in a timely and efficient manner.

About the Role:

  • Provide face-to-face technical support for hardware, software, and mobile devices.
  • Address tickets related to Windows 10, Office 365, Outlook, VPN, MFA, and remote access.
  • Support technologies like Citrix XenApp/XenDesktop, VDI, and other client OS environments.
  • Utilize ServiceNow for incident management, asset tracking, and user request handling.
  • Conduct remote troubleshooting and guide users through resolutions.
  • Participate in hardware deployment and decommissioning, including managing loaner devices.
  • Maintain accurate asset records and support compliance processes.
  • Host product demos, provide training, and promote technology adoption.

Requirements:

  • 1–3 years of experience in Desktop/Help Desk Support for domestic and international users.
  • Any graduate with 15 years of formal education.
  • Expertise in Windows 10, Microsoft Office, and desktop/laptop troubleshooting.
  • Strong working knowledge of ServiceNow or similar ITSM tools.
  • Experience with Citrix environments, Office 365, and mobile device configuration.
  • Solid problem-solving skills and a proactive mindset.
  • Ability to work in a dynamic environment.

Key Responsibilities:

  • Ensure seamless day-to-day operations by resolving technical issues promptly.
  • Develop and maintain a deep understanding of company systems and technologies.
  • Collaborate with cross-functional teams to achieve common goals.
  • Continuously improve technical skills and knowledge through training and self-study.

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