Expert Desktop Support Technician

18 hours ago

Madurai, Tamil Nadu, India beBeeTechnical Full time ₹ 60,00,000 - ₹ 1,00,00,000

Desktop Support Expert

We're seeking an experienced professional with a strong background in desktop support and IT administration. As a key member of our IT infrastructure management team, you'll play a vital role in ensuring the smooth operation of our clients' IT environments.

Key Responsibilities:

  • Administering Microsoft Intune for endpoint management, including user provisioning and issue resolution
  • Managing incident and service request management processes to ensure timely resolution of user issues and requests
  • Utilizing Nexthink for proactive monitoring, troubleshooting, and incident resolution
  • Handling access requests and ensuring proper permissions are granted according to security policies
  • Administering user accounts in Active Directory, including adding/removing users from groups and managing calendar access and delegation
  • Facilitating consultant onboarding/offboarding processes, including provisioning/deprovisioning access to necessary resources
  • Managing access to collaboration tools like Microsoft Teams, including adding/removing users from channels and distribution lists
  • Monitoring and responding to security incidents, providing guidance and support to users as needed
  • Performing remote software installations and configurations to ensure users have access to required applications
  • Resetting passwords and unlocking user accounts as per established security protocols
  • Assisting with setting up and troubleshooting video conferencing solutions
  • Addressing connectivity issues and providing resolution to ensure uninterrupted access to network resources
  • Providing support for mobile devices, including unlocking iPhones and troubleshooting connectivity issues

Required Skills and Qualifications:

  • A Bachelor's degree in computer science, Information Technology, or a related field (preferred)
  • Proven experience in desktop support or a similar role
  • Strong knowledge of Microsoft Windows operating systems and Office applications
  • Familiarity with Active Directory, Exchange, and other network administration tools
  • Excellent problem-solving and analytical skills
  • Strong customer service and communication skills
  • Ability to work independently and prioritize tasks effectively
  • Relevant certifications, such as MS-900: Microsoft 365 Fundamentals, MS-700: Managing Microsoft Teams, AZ-900: Microsoft Azure Fundamentals, and Nexthink Fundamentals

Why Choose Us?

This is an opportunity to join a meritocracy and contribute to the growth of an entrepreneurial group inside Alternative Path. If you're passionate about delivering exceptional IT support and working collaboratively with a talented team, we'd love to hear from you

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