IT Support Specialist
4 weeks ago
We are seeking a highly skilled and adaptable IT Support Associate to join our team in the Customer Experience and Business Trends (CXBT) organization. As an IT Support Associate, you will play a critical role in providing technical support for a wide range of IT applications and services.
Key Responsibilities- Deploy and support Windows and Linux operating systems
- Provide end-user hardware, software, and application support
- Perform system and operational tasks for disparate cloud environments
- Execute change management and maintenance tasks
- Troubleshoot and resolve technical issues, and respond to emergent IT events
- Perform software and hardware configuration, provision laptops, install programs, and manage virtual desktops
CXBT is an organization dedicated to deeply understanding and improving customer experience globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings for almost every business at Amazon.
Requirements- Bachelor's degree in computer science or equivalent
- 1+ years of corporate setting Windows, Mac, or Linux operating systems support experience
- 1+ years of IT Support experience in a production environment
- Knowledge of IT/Networking concepts (DNS, TCP/IP, Email, HTTP, HTTPS)
- Experience supporting productivity applications (Outlook, Microsoft Office)
- Experience in PC troubleshooting, deployment, and support
- AWS, Azure, or Google Cloud experience
- Experience supporting end-users and applications in an enterprise IT environment
- Windows 10, Windows Server 2016/2019, and Linux experience
- Advanced networking and connectivity troubleshooting skills
- CompTIA A+, CompTIA Network+ certification
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