IT Collaboration Specialist

1 week ago

Bengaluru, Karnataka, India beBeeExchange Full time ₹ 9,00,000 - ₹ 12,00,000
Job Overview

We are seeking a seasoned IT professional to join our team as an Exchange Administrator. This role involves ensuring the smooth operation of global internal communication and collaboration services with a focus on email service.

Responsibilities
  • Manage and maintain global communication and collaboration platforms such as Microsoft Exchange and peripheral systems.
  • Monitor system performance and implement necessary updates and patches according to ITIL standards.
  • Document features and changes for administrators and end-users through manuals and SOPs (Standard Operating Procedures).
  • Provide second- and third-level support to end-users for communication and collaboration tools.
  • Align with other IT teams to integrate communication tools with other systems.
Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2–4 years of proven experience in application operation, maintenance, and troubleshooting of Microsoft Exchange (on-premises), including related services such as Mail Archive, Active Directory, and Load Balancing.
  • Deep knowledge of PowerShell scripting is required.
  • In-depth skills related to the application lifecycle, including security and maintenance procedures for Microsoft Applications and the M365 environment.
  • Proven experience with service management tools like ServiceNow.
  • Relevant certifications are a plus (e.g., Microsoft Certified, ITIL Certified).
  • Strong global communication and collaboration skills.
  • Fluent English, spoken and written.
  • High motivation to expand personal know-how and independently drive tasks.

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