
Office 365 Collaboration Expert
2 weeks ago
This role requires an individual with a strong understanding of Microsoft Enterprise collaboration tools and experience in working with Level 2 & 3 Support.
Responsibilities include:
- Providing technical support for global users on the Enterprise Collaboration platform, utilizing SharePoint On-Premise, SharePoint Online, OneDrive, Yammer, Sway, MS Teams, Power Apps, and Power Automate.
- Maintaining a thorough understanding of JLL product features and functionality, including core products related to SharePoint, Office 365 Business Application tools, OutSystems, Box, and integrations with on-premises and cloud.
- Acting as a point of escalation for local JLL Technology Services Center.
- Providing competence and skills to deal with user tickets through troubleshooting sessions over email and live sessions.
- Communicating with managers on business systems and project statuses.
- Interpersonal skills necessary to manage business users and provide them with technical solutions within the guidelines for the platform.
To be considered for this role, applicants must have:
Experience and Education:
- A Master's/Bachelor's degree in Information & Computer Science, Statistics, or a quantitative discipline in science.
- 4-6 years of experience in working with Microsoft Enterprise collaboration tools.
- Experience with Level 2 & 3 Support.
Technical Skills and Competencies:
- Strong written and verbal communication skills (English).
- Strong analytical and problem-solving skills.
- Ability to present technical information in a way that non-technical staff will understand.
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