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Customer Experience Manager

1 month ago

Jaipur, Rajasthan, India Naukripay Full time

We are looking for a highly motivated and experienced Customer Experience Manager to join our team at Naukripay. As a key member of our customer service team, you will be responsible for overseeing a team of customer service representatives, including training, tracking, and interviewing. Your role will also involve designing and monitoring the customer service process, creating policies and procedures, and communicating with customers via various channels.

A successful Customer Experience Manager will have excellent problem-solving skills, with the ability to analyze issues, generate solutions, and implement plans to resolve problems. You will be responsible for managing day-to-day customer service operations, including handling customer inquiries and complaints, providing proactive assistance, and ensuring that customer service standards are met.

Key Responsibilities:

  • Oversee a team of customer service representatives, including training, tracking, and interviewing.
  • Design and monitor the customer service process, creating policies and procedures.
  • Communicate with customers via phone, email, live chat, and other channels.
  • Manage day-to-day customer service operations, including handling customer inquiries and complaints.
  • Provide proactive assistance to customers, ensuring that customer service standards are met.

Requirements:

  • 3+ years of experience in customer service management.
  • Excellent problem-solving skills, with the ability to analyze issues and generate solutions.
  • Proven track record of improving customer satisfaction ratings.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.

Estimated Salary: $60,000 - $80,000 per year.

We offer a comprehensive benefits package, including health and dental insurance, 401(k) matching, and paid time off. If you are a motivated and experienced professional looking for a new challenge, please submit your application.