Customer Experience Representative
3 weeks ago
About VAIBHAV GLOBAL LIMITED
We are an end-to-end electronic deep discount retailer of fashion jewelry, gemstones and lifestyle products in US, UK, Germany & Canada.
Our company is available to customers via proprietary 24X7 TV Shopping channels (Shop LC in US & Germany and Shop TJC in UK) and digital mediums like website, mobile apps, OTT platforms, social media and third-party marketplaces.
We reach out to almost a million households across US, UK & Germany and our portfolio & omni-channel strategy will evolve alongside the growth of online retail.
Vaibhav Global Limited has a group turnover of approx. Rs. 2, Crore and employs over people globally.
Our head office and main manufacturing facility are located in Jaipur, India, which employs approx. people, including contract workers.
We encourage team members to donate at least two hours every month for charitable causes that are tracked through our performance system.
Vaibhav Global Limited is a Great Place to Work (GPTW) certified organization.
About the Role
This role involves providing exceptional customer service to our global retail channels by handling calls, addressing customer inquiries, resolving issues, and ensuring high customer satisfaction.
The ideal candidate will have strong active listening and problem-solving abilities, excellent communication and interpersonal skills, adaptability, and willingness to work in a dynamic environment.
Requirements and Skills
- A High school diploma or equivalent qualification.
- Proven experience in a call center or customer service role is advantageous.
- Strong active listening and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Adaptability and willingness to work in a 24/7 environment, including weekends and holidays.
- Customer-centric attitude with a genuine desire to serve customers.
- Strong attention to detail and organizational skills.
- Ability to remain calm and professional under pressure.
About Us
We offer a fun-life balance, a culture of openness and flexibility, allowing employees to grow and gravitate to roles that fit their talents and passions.
We follow a 5.5 working days policy and provide a travel allowance of Rs. ,/- INR apart from the salary basis attendance %.
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