Customer Service Representative
1 day ago
Urgent Hiring for Customer Service Representative
We are seeking a dedicated Customer Service Representative to join our team at Finderbro. This is a full-time position based in Jaipur, Rajasthan, India.
Job Overview:
As a Customer Service Representative, you will be responsible for providing exceptional customer service and technical support to our clients through chat-based interactions. You will handle customer inquiries, provide accurate and timely responses, and troubleshoot technical issues faced by customers.
Responsibilities:
- Handle customer inquiries via chat platforms and provide professional responses.
- Troubleshoot technical issues and guide customers to resolve them effectively.
- Escalate complex issues to senior support staff or other departments when necessary.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Collaborate with cross-functional teams to improve the customer support process.
Requirements:
- Proven work experience as a Chat Support Executive or similar customer support role.
- Excellent written and verbal communication skills in English.
- Strong problem-solving and troubleshooting skills.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
Benefits:
- Salary: ₹23-25 LPA (approx.)
- Rotational shift schedule
- 5.5 day working week
- Relocation bonus available
- Virtual interview option available
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