Customer Service Representative

8 hours ago


Jaipur, Rajasthan, India Sowere Technologies and Innovations Pvt Ltd. Full time

Customer Service Responsibilities

  • We seek a skilled Customer Service Representative to join our team at Sowere Technologies and Innovations Pvt Ltd.
  • Key Responsibilities:
    • Customer Service:
      • Provide exceptional customer service to guests, responding to inquiries and resolving issues in a professional manner.
      • Handle complaints in a polite and courteous way, ensuring guest satisfaction.
    • Communication:
      • Develop strong verbal and written communication skills to effectively convey information to guests.
      • Active listening is essential to understanding and addressing guest needs.
    • Multitasking:
      • Manage multiple tasks simultaneously, prioritizing and organizing tasks efficiently.
      • Provide excellent support to guests, handling check-ins, answering phones, and addressing requests.
    • Computer Proficiency:
      • Familiarity with hotel management software and reservation systems is a must.
      • Basic knowledge of office software for tasks such as email communication and document preparation is essential.

About the Role

  • This is a fantastic opportunity to join a dynamic team and contribute to providing exceptional guest experiences.
  • As a Customer Service Representative, you will be the face of our hotel, and your professionalism and dedication will make a significant impact on our guests' stay.


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