Customer Service Representative
8 hours ago
Customer Service Responsibilities
- We seek a skilled Customer Service Representative to join our team at Sowere Technologies and Innovations Pvt Ltd.
- Key Responsibilities:
- Customer Service:
- Provide exceptional customer service to guests, responding to inquiries and resolving issues in a professional manner.
- Handle complaints in a polite and courteous way, ensuring guest satisfaction.
- Communication:
- Develop strong verbal and written communication skills to effectively convey information to guests.
- Active listening is essential to understanding and addressing guest needs.
- Multitasking:
- Manage multiple tasks simultaneously, prioritizing and organizing tasks efficiently.
- Provide excellent support to guests, handling check-ins, answering phones, and addressing requests.
- Computer Proficiency:
- Familiarity with hotel management software and reservation systems is a must.
- Basic knowledge of office software for tasks such as email communication and document preparation is essential.
- Customer Service:
About the Role
- This is a fantastic opportunity to join a dynamic team and contribute to providing exceptional guest experiences.
- As a Customer Service Representative, you will be the face of our hotel, and your professionalism and dedication will make a significant impact on our guests' stay.
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