Customer Experience Specialist
18 hours ago
Punchh is a SaaS-based product company that has revolutionized the way businesses connect with their customers. We are seeking an Application Analyst to join our Guest Services team in Jaipur, Rajasthan.
The ideal candidate will play a crucial role in customer support, responding to and assisting clients' queries related to the Punchh marketing platform. This position requires a strong passion for delivering exceptional customer experiences, along with technical expertise and a keen understanding of Martech platforms.
Key responsibilities include:
- Interacting with business customers via email and online channels to provide assistance with application features and troubleshooting
- Consulting with end-users to resolve day-to-day application issues, including loyalty programs and rewards
- Providing top-notch support through defined standards, gathering information, and analyzing problems to meet Service Level Agreements
- Investigating and resolving application-level issues related to the Punchh marketing platform
- Flexibility to adapt to after-hours customer needs, ensuring seamless service delivery
We offer a competitive salary of ₹12,00,000 per annum, which reflects the market rate for this position in Jaipur. Our benefits package includes medical coverage, paid vacation days, holidays, and opportunities for career growth and training support.
If you're passionate about delivering exceptional customer experiences and have a knack for troubleshooting technical issues, we'd love to hear from you Please submit your application to take the first step towards joining our dynamic team at PAR Technology.
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