Customer Experience Specialist

3 weeks ago


Jaipur, Rajasthan, India GoodVibes Placement Services Full time

Company Overview

GoodVibes Placement Services is a leading recruitment and outsourcing firm based in the region. We have been specializing in executive search and recruitment, providing highly qualified professionals for all management levels since 2019. Our mission is to provide excellent services to our clients and reduce unemployment in India.

Job Overview

We are seeking a Customer Support professional to join our team. As a Customer Support, you will be responsible for providing exceptional service and support to our clients. This is a full-time position based in Jaipur, Rajasthan, India. The ideal candidate will have less than 1 year of experience in customer service or a related field.

Key Responsibilities

  • Resolve customer inquiries and issues in a timely and professional manner
  • Maintain a high level of customer satisfaction through outstanding service
  • Assist customers with product information, pricing, and order status
  • Handle and resolve customer complaints and escalate complex issues to the appropriate department
  • Provide feedback and suggestions to improve overall customer experience
  • Collaborate with cross-functional teams to ensure customer needs are met
  • Adhere to company policies and procedures
  • Update customer records and ensure accurate documentation

Qualifications and Skills

  • Fluent communication skills
  • Graduation or undergraduate degree
  • Freshers or experience in customer service
  • Voice process
  • 5.5 days of work per week
  • Salary - up to 30K CTC
  • Location - Sitapura & Mansarovar, Jaipur


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